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Service Tag is not recognized (Laptop Inspiron 5000 series)
I bought an Inspirion laptop at Best Buy in July 17th, and I'm trying to download its recovery image at Support page, but the Dell Support is not recognizing the service tag of my laptop.
What do I need to do? (I already registered the product at "Retail Registration").
Please, someone could help me on this matter?
Thanks in advance...
Roberto
ejn63
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July 29th, 2017 08:00
Did you register the system with Dell?
www.dell.com/.../retailregistration
roberto.gpaula
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July 30th, 2017 16:00
Yes, I have registered the system at "Retail Registration".
Dell-SreejithR
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July 31st, 2017 03:00
Thank you for your message.
Please open www.support.dell.com & click on detect product & check if that works.
Please click on my Dell username & send a private message with the service tag, registered name & email address. We will look into this for you.
roberto.gpaula
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July 31st, 2017 22:00
Dear Sreejith,
I sent you a private message with all information requested.
Please, give me a feedback ASAP.
Thanks in advance,
Roberto