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November 11th, 2013 04:00

Volume goes on and off

Hi,

I'm having problems with my Dell laptop, the volume automatically turns on and off, goes mute...

I don't know what caused the problem.  could it be a virus?

Please help me.  Thank you!

4 Operator

 • 

34.2K Posts

November 11th, 2013 07:00

Hi Laime_999,

I'm going to move your message to the laptop audio forum for help with this question. Please provide the model and operating system of your Dell laptop.

Good luck!

4 Operator

 • 

13.6K Posts

November 11th, 2013 10:00

Hello. Run scans and/or format the hard drive to rule out a virus.

Re-install your audio driver to rule out driver issue.

When virus and driver have been ruled out then it might be a hardware problem.

If you need more help please include the full model name of your laptop and the name of your operating system.

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