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Vostro 1510 Failed NVIDIA GPU Warranty?
Howdy all,
I have a laptop - Vostro 1510 purchased 21 Sep '08 - which is affected by the NVIDIA GPU problem Lionel has posted about multiple times - most recently here. The symptoms describe are a perfect match for what I've experienced. The laptop still starts up and runs just without any of the convenience of being able to see I'm doing, ie. no video.
I originally purchased the laptop in Australia but now live in the UK and have done an International Ownership Transfer with no problems.
However when I contact Dell here in the UK the only department I end up speaking to is the "Out Of Warranty" department as my service tag immediately identifies my laptop as out of warranty - was 1Yr NBD.
No one in the warranty departments seems to be aware of the NVIDIA GPU issue or willing to acknowledgment it even exists stating that I can pay for an out of warranty repair, that' it, end of discussion.
I have also tried contacting Lionel both via these forums and email but have not had a response to either.
Can anybody here offer some advice possibly there own experience if they have suffered the same problem or who I can contact at Dell in the UK and how?
Cheers,
Aaron
DELL-Todd S
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January 19th, 2010 08:00
Aaron,
If you would like to PM me some more information (service tag, contact information, etc) I'll see if I can get your information to the correct group. I must have the case number where you were told you were not eligible for support though.
Todd
wesmego
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August 4th, 2016 17:00
Good night, fellows, my name is Wesley and I have same problem with my laptop Vostro 1510 . Service Tag 4S62VH1. Email: wesmego@hotmail.com or wesmego@gmail. I'm brazilian and purchase in the November 2008. And I do not have support anyone the Dell in Brazil. Please forgive the errors but I don't speak english and my phone personal is +55 94 981397803 or +55 98 981758432. Thanks.
ejn63
9 Legend
9 Legend
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87.5K Posts
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August 4th, 2016 18:00
There is no support for a system this old - all warranty extensions have long since expired. If the GPU chip has failed, it's time for a new system.