Webcam not working in my dell n5110

Thanks for the fast reply.

Now I don't think PC restore will make any difference as I had formatted the system and re-installed windows yet it didn't solve the webcam issue. So I'm thinking of going with replacing the webcam.

My country is Sri Lanka. Where can I buy genuine dell webcam replacement from here? Better if there is an online store for me to buy it.

Thanks in advance,

Hi pavan_m4,

Please contact Dell authorized dealers in your region for assistance. Click on the link below for contact information.

http://dell.to/1i8wCxQ

Revert for further queries.

Thanks Sujatha K,

I already contacted them and hope for a positive reply.

You were a great assistance, and thank you again for that.

Hi pavan_m4,

Let me know if you need any assistance in future.

Sure, thanks

Hi, it's me again after some time.

Here's the update. I have bought a webcam module and replaced the old one. But even the new cam is NOT WORKING!

The symptoms are same as before. The mic is working well in the new module and the mic was working in the early camera module as well even when the camera was not working.

Now where should I look? What will be the reason behind this? Looks like the camera module is fine. And only the camera is not functioning, mic is working well.

Thanks and will wait for your kind opinion.

Hello, someone please help me. 

pavan_m4,

Did you recently install/reinstall the operating system? If yes, did you install the Dell System Software(if applicable) and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct

Windows 7/8 is supposed to provide the webcam drivers for most Dell computers. If you system needs webcam drivers, go to Drivers & Downloads enter your service tag, then select your operating system. If your system needs webcam drivers, they'll be listed under Input.

(Windows 8)How to make the webcam work with help from this youtube. You have to open the Camera app first, and then click Settings on the charm bar to see where you can give the app permission to use the webcam.

Try reading...

Troubleshooting the Dell Webcam and Dell Webcam Central Software

You can try this file, also known as Dell Webcam Central.

Create a new unrestricted user account and try the webcam. Did the webcam work?

If yes, log out and log back in to your account and try the webcam. Did the webcam work?

If no, then the webcam became detached from the motherboard, usually near the webcam

Rick

I'm using windows 7 ultimate 64bit version. I experience this problem for a long time now and this first happened  me without doing any changes in windows or webcam central software. But after that I have reinstalled windows several times. Nothing solved the problem.

Think you read the long description I wrote above on the problem. As a conclusion windows or dell service software or dell online troubleshooting applications does not detect any webcam in the system. Device manager does not show imaging devices category or any unknown devices. However the internal mic is working fine. (I got to know that mic is also placed at the camera module). So finally I changed the camera module. But it didn't solved the problem either. The integrated mic is working fine but not the webcam. 

Could it be a problem with the cable? I tried reconnecting the cable to the camera module several times expecting a difference. But there weren't anything. The mic is working fine which is also connected through the same cable. Or can there be a loose connection in the motherboard side? What should I do?

this is really frustrating, Thanks

pavan_m4,

When you changed the webcam, was it done in the screen, near the top? In some cases, unplugging the webcam, then plugging the webcam back in, the webcam turns on and works.

Rick

Yes it was, 

Even before I purchased this replacement part, a helpful person here like you told me to disconnect and reconnect the cable from the port of camera module (which is near the top of the screen). And so I did that several times but nothing happened.

I want to know that could this be due to a problem in the cable as replacing the camera didn't work out. However the microphone which is connected through the same cable works fine.

Thanks

pavan_m4,

I thought the internal microphone was in a different area. I thought the webcam was just the camera.

If you're under warranty, Contact Dell Technical Support

You can try shutting down the computer, remove the battery, then press and hold the power button for 30 seconds. This releases the fleas power and when you turn it back on, tell the system to look for changes to the system.

I have lost the webcam a few times, and usually it's loose at the top, near the camera. If this was just recent, try using system restore and go back to when it worked. There have been a few recent Windows Updates that have caused other issues.

Rick