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17959
Will Not Boot
Hi all
I have a problem with a dell Inspiron 1545
Started
having problems with down loading windows up dates.
Been though reset to earlier time and system restore points.
Then
it stopped working completely,
Going
through a system diagnostics, only to say it can't fix problem automatically.
Tried
the hard drive recovery method, but still no luck, computer seems to just hang
with the little circle going round and around.
Time
to load recover Disks made on purchase of product, still no luck.
Starts
off ok then hangs at 72% complete when reformatting partition.
Try
to do factory reset and I get an error code 0X400110020000100A.
Any
one help as the machine was preloaded with windows 7 and I do not know quite
how you go about reloading the OS without Paying for it again
P.S
How
do I get the OEM recovery disks, as my copies maybe corrupt?
ejn63
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87.5K Posts
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July 27th, 2012 10:00
Sounds like you have a bad hard drive. Did you run the extended test (takes a couple of hours)?
F12 at powerup.
ejn63
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87.5K Posts
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July 28th, 2012 09:00
It needs to be done manually, from your datasafe backup or your Windows disc. If you did not make one at system arrival time, and are in the US, see
support.dell.com/.../backupcd_form
Outside the US, call Dell.
DELL-Priyanka_S
671 Posts
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July 27th, 2012 10:00
Hi,
Welcome to the Community.
Sorry to hear about the problem you are facing with the computer.
It all started with the windows updates, so it’s not a hardware issue. I would suggest you to first disconnect the external peripherals first and then do flee power. To do flee power you need to remove battery and power adapter and then hold the power button down for more than 30seconds.Now plug back the power adapter and restart the system.
Once you are successful with powering on and system loading, try doing a system restore.
Try these steps it should work.
Please reply with anymore queries.
Thanks and Regards
DELL_Priyanka_S
Dell Social Media Responder
https://twitter.com/DellCares
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ejn63
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July 27th, 2012 18:00
Yes, you have a bad hard drive. Replace it with a new one.
Zabbaz
6 Posts
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July 27th, 2012 18:00
I tried that, still nothing.
Regards zabbaz.
Zabbaz
6 Posts
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July 27th, 2012 18:00
Ran the extended tests,at the end it says pre-boot system assessment complete. no diagnostic utility partition identified.
please select ok to reboot your system.
when I do this I now get a black screen saying, No boot sector on internal hard drive.
no bootable devices--strike F1 to reboot,F2 for setup utility Press F5 to run onboard diagnostics.
when I try any of these things it comes back to the above screen.
what do you think,still the hard drive ?
Regards zabbaz
Zabbaz
6 Posts
0
July 28th, 2012 04:00
When I replace the hard drive,how do you load the preloaded OS onto the new hard drive.
this is the bit thats baffling me?
Zabbaz
6 Posts
0
July 28th, 2012 15:00
Thank's ejn63 for the advice, will be removing hard drive for further inspection (install to docking station and connect to my desk top,by the way that's not a dell thank God.)
Zabbaz
6 Posts
0
August 5th, 2012 16:00
Update on Dell 1545
Got in touch with Dell told them about my problem.
they did not think it was the hard drive
I had lost the boot sector on the OS.
they sent me new OS disk (windows 7) and driver disk, I had to pay for them.
they arrived the very next day by ups.
I loaded the OS and drivers,no probs.the lap top now works as new.
well Done Dell.
ps. Im so glad I back up all my data.