XPS 12 screen doesnt rotate after upgrading to Windows 8.1+ plus other wobbles

I have had no problems other then the autorotate spontaneously not working, usually when using IE in metro... 9Q33 xps 12 on windows 8.1.  A restart or sleep/wakeup always fixes the problem.

Yup, having the same problem. Didn't update to 8.1 for over a month after getting the 9Q33. Then took the plunge. The auto-rotate is now dysfunctional in the way described by others. A restart almost always fixes the issue. And the rotation works fine in the beginning. Then, if you stay at a particular orientation for a while, it's as if it goes to sleep & never wakes up. Only solution seems to be a restart.

Another clue for support: let's say the autorotation dies when in portrait mode. Switching the screen to the laptop mode does reorient the screen to the landscape mode. However, if I flip back to the tablet mode, the screen returns to the "locked" portrait mode. Only a restart seems to fix the problem.

Hope Dell is getting somewhere with this issue.

Thanks.

Dell / Sandeep
do you have any updates on this matter? its still not working and its eerily close to my warranty expiring.


please update!

Dell / Sandeep do you have any updates on this matter? its still not working and its eerily close to my warranty expiring. please update!

Hi DREAMENGINEER,

We are working on the issue right now as well to ensure its rectification with a driver/firmware update. I am also awaiting confirmation from the users in USA which are facing the same issue so we can replicate the issue on the lab as well.

We would keep you posted as soon as we get any developments. We truly appreciate the patience and cooperation that you have shown in this regards. 

"I am also awaiting confirmation from the users in USA which are facing the same issue so we can replicate the issue on the lab as well."

What do you mean by this? Can you elaborate? You seem to be saying you haven't yet been able to replicate the problem. Which then leads me to wonder how you are able to work on the issue.

Following up on VishG's comment, Sandeep, can you please clearly explain whether or not this issue can be reproduced in testing?

I updated my 9Q33 to windows 8.1 and I am having similar screen rotation issues. I have read through the forum posts and updated to the "latest" drivers that were provided.

Upon a full restart, the screen rotation works. However after a few sleep/hibernate/wake cycles, screen rotation fails to work until another full restart. I find this issue very annoying for a form factor that is designed to be able to change orientation.

Is there a way to tweak the screen orientation sensitivity?

My XPS12 9Q33 has the same problem where autorotate stops working after a while (typically 3-5 resumes) I then have to reboot before it Works properly again.

I encounter the same issue on my system. In tablet mode, auto-orientation quits working. Reboot temporaliy helps.

Any news on a fix for this issue?

As a "second" to the question "Is there anything else that can be done?" I have been waiting on a resolution to this since November 19th.   Because I bought it at Costco and have a 90 day return, I notified Costco about the problem, and am waiting to see if Dell resolves this before February 18th. 

Other than the rotation issue (which, for me, is huge), I like it very much, and will hate to see Dell lose a decades-long customer....but after an initial response that Dell is doing all they can and escalating this to other Dell technical staff, I don't see anything that makes me think there's much hope to have this resolved by the 18th, which is a shame.

Good luck on getting this issue resolved.   I haven't given up yet, but in 11 more days, this XPS 12 will be headed back to Costco.

Hi Sandeep - I recently purchased the XPS 12 9Q33 and am having the same issue. The support rep I spoke to said he is unaware of the issue and would have to escalate to Level 3 support.  It is obvious that you are aware of the issue.  Is there anything that can be done?

Well, my xps 12 seems to be working now I've done all the updates on the Microsoft site and all but the audio drive update on the Dell site. That and ensuring that it's fully folded into the tablet position. Hope this works for you.

What do you mean by "on the Microsoft site"?

Do you mean Windows update (the application), or are you talking about drivers that you get from a Microsoft website? Do you have a link to that site?

I am unaware of any drivers I should get from Microsoft.

This seems to have fixed it for me as well. I let Windows update search for alle optional updates and installed them. There were also 3 Windows 8.1 drivers in the list.

So far, it seems to work OK.