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andrebaker
1 Copper

XPS 13 9360 Headphone Mic Not Working (MaxxAudio also not working after driver update)

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I am unable to use the mic in my headphones with the laptop at the moment. With the headphones plugged in the 9360 just defaults to the inbuilt mic which is terrible.

Ever since a driver update, (I can't remember which), the maxxaudio popup that allows you to choose your mic input stopped appearing and the audio sounds very flat.

I need assistance in this situation as it's dells responsibility with regards to MaxxAudio, as it seems I have no other choice of audio driver.

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Saltgrass
4 Ruthenium

RE: XPS 13 9360 Headphone Mic Not Working (MaxxAudio also not working after driver update)

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Since Jim hasn't shown up yet, I will ask some questions.  

When you plug in a headphone, does the device in the Waves UI change to headphones or stay at Speakers?

My working theory is a change was made to the software to adjust how the combined audio port was handled.  On all three of my newer systems, I needed to uninstall, and I mean fully uninstall, the software and install the latest driver.  

This did not allow for an external, wired microphone to work, which is where I think the change was.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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andrebaker
1 Copper

RE: XPS 13 9360 Headphone Mic Not Working (MaxxAudio also not working after driver update)

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Appreciate the response, I just realised that too. I had tried previously to simply uninstall Realtek, but this time I tried uninstalling and reinstalling everything, from the device manager too. After downloading the latest drivers I update the driver again in device manager.

Thanks anyway!

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Saltgrass
4 Ruthenium

RE: XPS 13 9360 Headphone Mic Not Working (MaxxAudio also not working after driver update)

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What does thanks anyway mean?  

What driver version are you showing in Device Manager now?

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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Saltgrass
4 Ruthenium

RE: XPS 13 9360 Headphone Mic Not Working (MaxxAudio also not working after driver update)

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I think I know what you meant so an answer to your original question is, currently, on external wired headsets the microphones will not work.

Just wanted to make it clear so troubleshooting can include this possibility.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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Jim Coates
6 Gallium

RE: XPS 13 9360 Headphone Mic Not Working (MaxxAudio also not working after driver update)

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Since Jim hasn't shown up yet

I thought I'd cut out the middle man and leave it for your expertise on these issues.

Thanks.

Jim Coates -- 14 years on the Dell Laptop Audio boards -- since 2/6/04 

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