XPS 13 L321X ultraportable Cypres touchpad driver won't download

Deepa

Thanks for the reply.  Unfortunately none of these help: taking each in turn -

1     I am entirely familiar with the options available and have been trying a variety of combinations o minimise the problems.  There's a lot out there on the net about these deficiencies, including people returning their laptop because they cannot get multi finger gestures to work as Dell promised when they bought the laptop.  I'm not at that point - yet!

2     Quick Set is installed.  I followed your link and tried to download the two driver files I referred to above - got the same problem as noted in my first post.

3     This link points to an older driver - A04 2.3.6.12 dated 9/7/2011 - whereas the one I'm after is A03 2.5.0.52 dated 8/30/2012.   Currently I have 2.3.6.34 installed.

So back to my question: why can't I download 2.5.0.52?  Is there a problem with the file or is there something I can change at my end?  Can you send me the file using one of the file transfer sites?

Thanks

Kind regards

John

I cannot download A03 2.5.0.52  or quickset A04 11.1.29 either.

News Article from SFGate.com - Dell Inc. stock declined the most in three months after the company cut this year's profit forecast as revenue from corporate customers failed to counter shrinking personal computer sales.

Dell, make a great product and please the customer, this should be priority #1... money will then follow

I came to ask the exact questions(s) posed by John; so consider this a repetition of his request to remedy the ongoing problems associated with the Cypress TouchPad.  I, too, thought that perhaps the update posted yesterday (8/30) for the TouchPad might improve the TouchPad's performance.  Why can't it be downloaded?

It's a shame that the value of what's an otherwise good piece of technology (XPS 13 Ultrabook) is significantly diminished by the dys/functionality of its mouse pad and buttons.  Using my XPS 13 has become an increasingly frustrating experience.  Equally frustrating is Dell's apparent inability (or unwillingness??) to solve the problem and, instead, offer "solutions" that don't work. 

Come on, Dell, you're better than this.

DS

Deepa

So I'm not alone in not being able to download this driver!  Can you help us please?

Thanks

Kind regards

John

its always this way.... takes them months to put out a new driver and then weeks ti figure out how to make it downloadable.  Keep in mind we're talking about Dell here, not people of at least minimum intelligence...

I am unable to download the latest drivers also - seems to be a server issue that has gone on for a few days now...

other older drivers download fine.  so unless they keep the older drivers on a different server array, then it is not a server issue.  it is an incompetence issue.

I checked Dell's ft site too, and found there is no such folder for two new drivers. I think Dell support team made a mistake and posted wrong folder address. :emotion-12:

I'm experiencing the same issue - not anything more to add I'm afiriad, other that clearly it's an issue at Dell's end. I tried on both US and UK site and had same failure :-(

Nothing shocking, they never get it right on their first try,,,,.

Dell's effort to provide a solution to the Cypress TouchPad problem -- assuming that's the "it" you're referring to -- has been ongoing. They've offered "solutions" for over a year, none of which have worked. Indeed, as evidenced above, Dell reps will recommend old solutions that time has proved ineffective and, then, tend not to follow-up when they're informed of that fact.

A quick search on the web demonstrates that the problem is not anomalous and, further, just how many people are frustrated by Dell's *apparent* inability or unwillingness to address it.

No one from Dell has answered the question posed more than once: Why is it that an update recommended for the Cypress TouchPad, which was posted *by Dell* on 8/30/2012, can't be downloaded?

Each time they put up a driver it is at least 24 hours before that link actually works. That is referred to as incompetence. Because this "new" cypress driver is and has been un-downloadable since being posted, Im not even sure that it is in fact a NEW driver.

I have downloaded at least 7 "new drivers" that once downloaded and compared to the "previous" driver, turned out to be a carbon copy of they previous driver but with a new current release date. This is a sneaky trick that can result in the placebo effect. Perhaps 1/4 of the people will "see a difference" (wishful thinking + positive reinforcement) and that gets 1/4 of the complainers off Dell's back.

When they obtain the intelligence to link the "new" driver, you can be sure that I will compare it to the last driver.

IMO, the trackpad's electrical touch monitor mechanism goes haywire when another part of your hand/arm touches the silver band that runs around the entire keyboard. When I can't get my trackpad pointer to go to where I want it, I remove any part of my hand touching the silver band and Voila......

The trackpad is nice to look at and feels great... too bad it doesn't work. WAKE UP DELL... this is an ULTRAbook not a WELFAREbook.

HarmoicLizard's fix is working for the functions I need (scrolling).     Sure hope that Dell can finally deliver the functionality that we all paid for!