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HandsomeDan
1 Nickel

XPS 15 9550 Spacebar non-responsiveness

I've had my 9550 (i7 Touch) for about 3 weeks now and the spacebar has been one of several nagging issues. 

Unless I reliably hit it dead center I get sporadic recognition of key spaces, or alternatively double-spaces.

I haven't had any luck with Dell phone support.  Is this a design issue or do I have a legitimate problem on my hands? 

Most of the day is spent in MS Word and Excel and the lack of a properly functioning spacebar is a severe nuisance.  I've noticed the issue is worse as I hit the key closer to the sides or on the lower half (closer to the palm rest).  I have never had issues with other laptops, dell or otherwise.

Do I need to call and pester phone support?  Any other avenues I can pursue?

22 Replies
sutherlandwill
1 Copper

RE: XPS 15 9550 Spacebar non-responsiveness

I too have a 9550 XPS 15 (non-touch) and have had issues with the spacebar.  It's just not bouncy. As previously stated, I often miss spaces and sometimes get double spaces. 

Looking forward to hearing a response from Dell on this!

0 Kudos
TOXlC
1 Copper

RE: XPS 15 9550 Spacebar non-responsiveness

I have the same issuewith my xps 9550 i7 touch. I regularly use the right side of the space bar. I've had this laptop a week and along with the issue of occasionally not typing spaces, it makes a little squeak each time i press it. It's getting annoying, and although I love the laptopI'm really debating on returning it. DidDell respondat all on this?

0 Kudos
HandsomeDan
1 Nickel

RE: XPS 15 9550 Spacebar non-responsiveness

I ended up returning the laptop for a replacement. It is noticeably improved. However, still not as good on the tactile feedback as one expects and even compared to the XPS 13 and 12.

This new one works though, so I'm fine. Outside the 30 day window they want you to send the pic to the dell repair center. This would have been frustrating.

Overall the keyboard issue is a disappointing lack of attention to detail on an otherwise great product.

0 Kudos
faucyn9
1 Copper

RE: XPS 15 9550 Spacebar non-responsiveness

I also have had issues on my XPS 15 9550 with the space bar being unresponsive, but this was only on start up of the computer. I usually tap the space bar to get to the login screen, but sometimes only the touchpad will respond and allow me to reach the login.

0 Kudos
sutherlandwill
1 Copper

RE: XPS 15 9550 Spacebar non-responsiveness

I've had my XPS 15 9550 for about two months now, and the space bar issue has always bothered me.  I can't seem to fix this and now have to send it back to Dell... (Assuming they'll get back to my service request...) Super frustrating for a computer that cost me 2k...

Seancook7
1 Copper

RE: XPS 15 9550 Spacebar non-responsiveness

I've had mine for about 1 1/2 months now and have been experiencing the space bar issue. Very frustrating, I find myself typing 2 words together about every few words because the left and right sides of the space bar don't respond unless pressed very hard. Sounds minor but for somebody that is typing 10 hours a day and for a 2k laptop it's annoying. sutherlandwill did you get yours back yet and was the issue resolved? I have until Jan 14th to return this and am debating if I should swap out for a new one or just get a different laptop.

0 Kudos
yaret
1 Copper

RE: XPS 15 9550 Spacebar non-responsiveness

same problem here guys,

every 2 words, I'm missing one space....

it's the most frustrating issue ever experienced! Dell, please respond with the appropriate actions and suggestion.

thanx

0 Kudos
daniel_barnett
1 Copper

RE: XPS 15 9550 Spacebar non-responsiveness

Has anyone come across a solution or fix for this?  Is driving me insane, so much time lost to productivity.

0 Kudos
warscout11
1 Copper

RE: XPS 15 9550 Spacebar non-responsiveness

This problem was driving me crazy, so I decided to do something about it. I followed this video:

This helped remove the space bar key. Basically, there is tape under the key which pops up and prevents the key from fully depressing. So I took a piece of notepad paper, cut it to double the width of the rectangle under the key (so when I folded it in half, it was roughly the same size of the rectangle under the middle of the key. Then I reinstalled, the key, and bingo, the spacebar is now 100% responsive, and I'm using it to type this message. Normally, it would miss spaces and tons of my words would be stuck together. It was a little stiff at first, but after using it like 20 times, the spacebar is only slightly more stiff than a regular key, but it is not very noticeable, and well worth the tradeoff to have it 100% responsive. Hope this helps someone.