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July 8th, 2016 11:00

XPS 15 Headphone issue (9550)

I just got my brand new XPS 15 and this thing screams. I'm impressed at how quickly this machine processes my videos on Premier Pro. However, right out of the box, I'm having a major issue with the headphone jack. 

Upon inserting any set of headphones, I get, I would say 35% sound on the right channel. The left channel sounds fine. The fix is either to wiggle the headphone jack until the sound comes through. Or, to press down hard next to the left Ctrl and Shift keys. 

I've tried both the Audio Technica ATH-M70x and Creative Aurvanas, and both have the same issue. Is this new laptop destined for a new motherboard, already? I can't imagine this would be a driver issue.

12 Posts

July 31st, 2017 08:00

Did you ever get this resolved?

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