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XPS 15Z BSOD issue- Dell Diagnostic error Hard Drive test unsuccessful Status =79
Hi,
I am facing BSOD (Blue screen of Death) issues with my XPS 15Z. It occurs whenever I attempt to take a backup of my C drive on a portable drive. I also attempted Disk Defragmantation however the BSOD issue continues.
I ran a Dell Diagnostics by pressing F12 and the the error is with the Hard Drive. Specific error reads as follows:
Hard Drive0-S/N 5WS12B3J, self test unsuccessful, Status =79.
Could anyone please help as to how do I correct the error?
Thanks,
Anagha S
DELL-Ravi Ch
7 Technologist
7 Technologist
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September 12th, 2015 05:00
Hi Anagha,
Please backup the data from the system by contacting local computer technician. Then you may perform the manual reinstallation of the operating system on the computer by deleting partitions on the HDD for issue resolution.
Please private message us the system service tag and the region you are located so that I can check and assist you further. To send a private message, click on my name and send private message.