XPS 15Z not coming out of hibernation

update, informed Dell support and this is what they came back with:

Thank you for your message and sorry for the late reply. We’ve been really busy these past couple of days.

Anyway, I’ve reached out to our Level 3 Support and this is actually a known issue with no official fix from Intel and us, as of this writing. We are aware of the situation and we’re currently working closely with Intel for a fix.

Now, as a temporary workaround, disabling the Intel Turbo Boost Technology should do the trick. It will not have any negative nor adverse effects on the system, except that you will not be able to monitor the CPU boost. Rest assured that the stability and performance of the system will not be affected in any way.

have you tried closing the Intel Monitor on your desktop? Then put the machine into hibernation and see if it will start back up okay?

If it does, all you need to do is set the monitor not to automatically open on startup and your issue should be solved.

Worked for me, interested to know if it works for you too.

Okay, I purchased an XPS 15Z with a SSD in March. It had software I could not get to work (Office 10), and the Hibernate 0xc0000441 issue. I returned it. I ordered a SECOND XPS 15Z without Office 10, on the hopes that the hibernate issue was a fluke. No luck. The new 15Z has the same problem.

I called Dell support on April 13. I spent two hours on the phone, and they acknowledged that there is a problem. I think they read this forum. They were going to research this over the weekend and get back to me. I'll let folks know the resolution. I told the repair guy he would be a hero if he found the solution to this problem.

Update: I tried closing the Turbo monitor on the desktop, and it seemed to work for a few days. That is, the machine booted up from hibernation without crashing.

I let Dell close out the ticket (without any further conversations with tech support). They never seemed to find a solution anyway.

But, a week or so later, the problem was back. I operate without the turbo boost monitor running, and I get the 0xc000041 error about 20% of the time. Essentially, hibernation is not a reliable feature of the computer.

I've noticed that, in the past  month, there does not appear to be any further discussion of this issue. Have others found a solution? If so, please tell the rest of us!

I've been having the same problem on a dell machine with similar specs.

After reflashing the BIOS with the latest firmware (A10) the hibernation crash was happening once every 5 trials aprox. I now found that disconnecting the ethernet cable before going into hibernation, and re-connecting it after coming out of hibernation seems to have solved the crash. I've been trying this for over a week with no crashes so far. Not entirely sure what this has to do with the crash (maybe related to the wake-from-lan option, although that is disabled in my machine), but if anybody else wants to give this a try it might be worth it.

I tried and still getting same issue with and without ethernet. Finally put it in for a refund and bought an alienware instead! Dell support were very helpful sorting out refund etc, but nobody could solve hibernation issue.

One tech did mention that it could be due to partitioning of the SSD, but I've had enough troubleshooting for a lifetime without starting to reformat my drive again!

Hi,

we have the same problem with one of two XPS15z....

Dell Support said it's because incompability of some SSD drives.

The notebook with working hibernation has a 240GB Mushkin Chronos, it's also working with Intel Speedstep enabled.

And the other one with hibernation issues has a 480GB OCZ Agility3 and it's even not working with Speedstep disabled.

I have also tested a 256GB Samsung 830 which only works with disabled Speedstep.

Could some of you please tell me which SSD models are built into your XPS?

I think they want to get rid of it in any way. In my eyes, this model is absolutely the biggest piece of crap that I've ever come over. The chrome strip goes off and has sharp edges, it's more difficult to disassembly than other models, it gets very hot and the wireless speed sucks. I wish my boss had chosen a different model :emotion-14:

In our case, we bought the XPS with a normal HDD, on which hibernation works. But my boss needed a large 500GB SSD and so we bought it separately from a shop.

Because of this, Dell won't support us further. Anyway, Dell said that as business customer, we don't have the privilege to return something to get a refund (I think this is bullshit ^^) .

Now I'm trying to figure out which SSD are working and which do not.

But Dell told me, that they are now delivering with Crucial M4 SSDs. Maybe these are full compatible and even support Intel Speedstep. But who knows :emotion-43:

@zorzside

Does it not work either when you turn off Intel Speedstep in BIOS? Or is the problem back after some time?

256gb Samsung PM830, in my laptop hibernation doesn't work...

256gb Samsung PM830

I have had three XPz - all the same problem

I have had two different Samgsung Models of Hard Disks-

I have come across 30 plus cases of this exact problem -

Do you know why Dell keep selling the machine. ?

I bough the machine for SSD hard Drive and high processing capabilities. Now I often Loose my work if when the resume fails or I run out of battery - This has cost me a 2-3times the price of the laptop.

Can you recommend reliable brand with similar specks?

i receive the error 90% off times also if i disable intel speedstep

@FTimon

I went for alienware m14x - still dell, but works.

More pricey, but mine came with a free alienware monitor which I needed anyway, so pricing ended up similar.

Great machine, insanely fast.

Dell refunded my 15z and have let me keep it for a week overlap so I can transfer data across. Good service in that regard.

Will look at it - and thanks a million

Good service is not selling a machine you know has problems and

It has taken me 3-4 days of personal time to work with them to repair the machine and still no result. Also I had to Swaping Data (150 GB) to three machines again more personal time 1-2 days work.

I paid for on-site service to avoid me waiting time fixing bugs. Money completely wasted.

I believe you should not sell a machine that does not function - or pre-warn the customer this machine does not do x

The machine is still on sale with the same problem they know about  for 6-9 months.

Sorry for the Blah - but the amount of effort and dell making up stories - has been hell.

and thanks a million  again.