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XPS M1730 Black screen when loading windows
So I just got my laptop yesterday. And this morning when i turned it on it loaded normally but once it went to load windows the screen went black. It says windows is loading at the bottom but once it actually goes into windows it goes black. Being I as payed alot of of money for this laptop I wouuld expect it too work. Any suggestions before I call Dell? Specs are:
XPS M1730
Processor Intel® Core™ 2 Duo T9300 (2.5GHz/800Mhz FSB/6MB cache)
Memory 4GB Shared Dual Channel DDR2 SDRAM at 667MHz
LCD Screen 17 inch UltraSharp TrueLife Wide-screen WUXGA
Video Card NVIDIA®GeForce®8700M GT graphics
Label Windows Vista™ Premium
Hard Drive 200GB SATA Hard Drive (7200RPM)
Message Edited by Datrix on 09-16-2008 10:29 AM
Message Edited by Datrix on 09-16-2008 10:33 AM
fishingman1
119 Posts
0
September 16th, 2008 19:00
freeky1
75 Posts
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October 7th, 2008 03:00
bnculp
24 Posts
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October 7th, 2008 17:00
I had a simliar problem ..it was caused by a Nvidia driver
Check this link : http://www.dellcommunity.com/supportforums/board/message?board.id=Tech_Talk_XPS_Laptop&message.id=26681#M26681
and this one : http://www.dellcommunity.com/supportforums/board/message?board.id=Tech_Talk_XPS_Laptop&message.id=24428
freeky1
75 Posts
0
October 7th, 2008 20:00
BJFox
763 Posts
0
December 13th, 2008 09:00
I am having this issue. The links you posted don't work. They route me back to the main page of the forum. Can you direct me to the correct place? I have tried the OEM nVidia driver from Dell and modded nVidia drivers. They all seem to have issues. I am currently running the 12/07 driver release, version 7.15.11.6751.
bnculp
24 Posts
0
December 16th, 2008 08:00
When I updated Nvidia drivers to version 175.32 from the Nvidia website I had a problem with my Dell M1730 Vista Home Preimium system, when booting from battery the screen went blank. I tried several suggestions and nothing worked. I then restored to the original factory shipped drivers Nvidia 156.61 and the problem was solved.
BJFox
763 Posts
0
December 19th, 2008 22:00
I think this may solve your problem. It took care of this issue for me. Check out this article... certainly good news for all of us who are notebook gamers! Thanks nVidia!!!!
My XPS M1730 has not had even the slightest hiccup since I installed the 179.28 driver. I normally uninstall and use NVLCleaner before installing new drivers. I forgot and installed directly over the modded driver that I had been running. Nonetheless, it is running so well that I may stop calling this machine a lemon. I have made a backup image of the installation just in case I ever need to restore it to its pristine state. (It ran so before that I did not care and was only backing up data files.)
Download Links:
Nvidia GeForce Notebook Beta Drivers v 179.28
(Released 12.18.08)
Windows XP | XP 64-bit | Windows Vista 32-bit | Windows Vista 64-bit
bnculp
24 Posts
0
December 22nd, 2008 06:00
Nope ..same problem as before :(
When using the new Nvidia 179.28 drivers on My Dell M1730 Vista Home Premium GeForce 8700M system everything goes "black" when using battery power. Everything is fine when using the adaptor power supply. This is the exact same problem I had with Nvidia 175.32 drivers released last summer. Others have reported the same issues. Once again I have to go back to the Dell supplied factory drivers 156.61. Extremely disappointing .
BJFox
763 Posts
0
January 11th, 2009 22:00
Sorry to hear that. We are approaching a month since I installed the new drivers from nVidia and the problem has never returned. Did you notice that Dell has posted an updated driver of its own? You might try installing them from the Dell support site. I am not sure if they were tweaked by Dell of not. Here is the link for downloading the "official" new driver from Dell:
http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R204465&formatcnt=1&libid=0&fileid=285117
Nvidia recommends disabling any antivirus software prior to installing drivers. You might want to give that at shot.
http://www.nvidia.com/object/driver_installation_hints.html
There are some driver clean up utilities out there that might be helpful removing all traces of old driver files before installing newer drivers. Here is one I have used before:
http://www.softpedia.com/progDownload/NVIDIA-Localization-Cleaner-Download-41921.html
bnculp
24 Posts
0
January 13th, 2009 13:00
Been there ..done that :emotion-1: .
http://en.community.dell.com/forums/p/19248179/19401520.aspx#19401520
I have already tried all of your suggestions ..including the driver cleaners and the lastest Dell driver. I contacted Dell XPS support ..their response was more or less "go back to the factory drivers ....they are supported". My conclusion .. Dell doesnt support their own drivers , let alone their own hardware. I have been a loyal Dell customer for almost a decade. This system will be my last Dell purchase :emotion-20:
Ghal1974
3 Posts
0
January 15th, 2009 08:00
me too :emotion-12:
EB-52
1 Message
0
August 19th, 2011 03:00
Hi, same problem, I went to NVidia site which scanned my laptop, downloaded and installed latest driver 8.17.12.8026. Driver file is:
280.26-notebook-win7-winvista-32bit-international-whql from here:
http://uk.geforce.com/drivers
Lee