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Computer-Geek
2 Bronze

trail of Images on the Screen of the Image of the MS Lync - and other Images.

The User said the the MS Lyncs- when it is dragged accros thr screen - it creates
multible immages of the MS Lync -  like 20 or more images, and its driving the computer user crazy.

there is a trail of Images on the Screen of the Image of the MS Lync.

 

also the user complained of Computer freezing up - and monitor acting funny.  as stated above.

Spence T.

AKA Computer Geek

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4 Replies
Computer-Geek
2 Bronze

Re: trail of Images on the Screen of the Image of the MS Lync - and other Images.

So I posted this yesterday, and still no answer after 22 hours.  However, I talked to another Tech (I work at a help Desk- sub-contracted to Dell), and they told me to updsate the Video Drivers- Sound 's like a plan.  Any Comments?

Spence T.

AKA Computer Geek

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Re: trail of Images on the Screen of the Image of the MS Lync - and other Images.

Hello Computer-Geek,

In order to assist you further, please help me with few details about the issue:
Since when are you facing the issue?
Is it happening only with  MS Lync or any program that you open?
Were there any recent updates?

Before updating the video drivers, I would suggest a couple of steps:

  1. Run the Pre-Boot System Assessment (PSA / ePSA) Diagnostics. It is just to check the functionality of the hardware installed in the computer. Run the test and check if gives any error code. Note down the error code and update me with the same, would let you know the next course of action. in case the test passes on all the components, follow the next step.
  2. Try performing a clean boot and check if the issue persists. 

Please write back with results. 

Thanks & Regards
Allan D
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USIndia. For Dell support videos click Here.

If a post answers your question, please click "Yes".

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Computer-Geek
2 Bronze

Re: trail of Images on the Screen of the Image of the MS Lync - and other Images.

I was helping another person with their Work Computer.  I was not able to view The problem, very well.  and I spoke to the Computer Owner only two times.

 

I presume that either they resolved the Compuer /Video issue, at this point.

 

part of the Problem, was that the Person I was trying to assit was not very clear.

thanks, for your help.

 

Compuer Geek

Spence T.

AKA Computer Geek

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Re: trail of Images on the Screen of the Image of the MS Lync - and other Images.

Hello Computer-Geek,

Thank you for the update. Please write back to the forum if need any further assistance.

Thanks & Regards
Allan D
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USIndia. For Dell support videos click Here.

If a post answers your question, please click "Yes".

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