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usb broken
My dell xps 15. 3 out of 3 usb port broken. Physically broken. And i go to every shop, they said cannot repair cause they dont have the usb suitable for my laptop to replace the broken and missing one. Can i ask for dell support help in this case? Do dell tech support got an email? Cause i want to email. Weekdays i cant call cause i got class and weekend the call service is closed. So, can anyone help?
A.S.A.P!!!!
ejn63
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November 30th, 2013 07:00
We need to know which system (L501x, L502x) and which port - it will either require a circuit board change or a complete new mainboard.
aliiiizain
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December 1st, 2013 02:00
L502x. Right port broken and behind port broken. My left port still okay but i think the left and the back is connected, thats why my left usb port also cannot use
ejn63
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December 1st, 2013 03:00
If they're physically broken, this is the part to replace:
http://www.parts-people.com/index.php?gt=c&action=item&utm_expid=6199460-12.iwtwpicjskq7kgd2vjjjdw.2&id=11198&utm_referrer=http%253a%252f%252fwww.parts-people.com%252findex.php%253faction%253dsearch%2526search%253dxps%252bl502x%252busb
If they are not physically broken, be sure you've installed the USB 3.0 chipset drivers:
http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/xps-l502x?driverId=WNN71&osCode=W764&fileId=3277996057&languageCode=EN&categoryId=CS
aliiiizain
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December 2nd, 2013 18:00
Sorry to ask. But that should be my left port right? How bout my right port? eSATA port?
And, if i can recall, i dont see separate board on my laptop, somehow, the usb connected to motherboard and i ask the technician if they can replace it but they said they cant because my port is the stick, not the screw and unscrew thing. U get what i mean?
ejn63
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December 3rd, 2013 03:00
I can't make sense of what you've posted. If you've damaged the USB port on the mainboard, then you will need a replacement mainboard.
aliiiizain
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December 3rd, 2013 07:00
I dont know whether my port connected to motherboard or not. My laptop is Dell xps l502x. Do you think my kind of laptop, its usb port connected to motherboard?
ejn63
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December 3rd, 2013 07:00
It looks like the USB/eSATA combo port on the right side is connected to a daughterboard. The others on the left side are part of the mainboard.
aliiiizain
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December 4th, 2013 23:00
what do you think i can buy the cheapest part to repair all of em? please.
ejn63
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December 13th, 2013 10:00
Try parts-people.com. If it's a daughterboard, it'll be $50 or less. If it's the mainboard, $200+.
aliiiizain
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December 13th, 2013 10:00
Please help me