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Dell Laptop will not go to login screen
Dell Inspiron 14 3452
My laptop repeatively pops the dell logo for a few seconds but then goes black and then pops the dell logo again. I have tried using the method where you take out the battery and the ac adapter and hold the power button for at least a few seconds but once i reassembled the items, it still acted the way it was from the beginning.
ejn63
9 Legend
9 Legend
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87.5K Posts
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August 1st, 2017 05:00
press F12 at powerup a few times and boot to the Dell diagnostics - run an extended system test.
NoemiC
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August 1st, 2017 10:00
how many times do i have to do the diagnostics because i have been doing it for several of times
Dell-SreejithR
4 Operator
4 Operator
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3.4K Posts
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August 1st, 2017 20:00
Thank you for your message.
What is the outcome of the diagnostics? Did you get any error message?
Restart the computer & try to get into bios by tapping F2 & check if the hard drive is getting detected.
If the drive is getting detected & the diagnostic has no errors.
Start the computer, when you see the Dell logo, power off the computer using the power button, do this 3-4 times & this should initiate the automatic repair screen. From where you can restore/ reset your computer.
For better assistance, please click on my Dell username & send a private message with the service tag, registered name & email address.