1 Rookie
•
1 Message
0
1388
August 25th, 2022 23:00
AC Adapter (Pwr Crd not Incl): Serial number is required for serialized part
Latitude 5420
Hi,
I have many DELL System but i couldn't fine the correct AC Adapter for the provided service tag, how to find it and while creating al call log through Tech Direct its asking for AC Adapter (Pwr Crd not Incl): Serial number is required for serialized part how to find out.
Thankyou
0 events found
No Events found!


DELL-Nat M
Community Manager
•
3.6K Posts
•
20.3K Points
0
May 21st, 2025 19:02
If you're having trouble identifying the correct AC adapter for your Dell, here are some steps you can follow:
If your system is still under warranty, we recommend contacting our support team for assistance. You can do this by clicking on "Get Help Now", located at the bottom right corner of this page, for personalized support.
If your system is out of warranty, here are a few options:
You may also find this helpful:
If you're still unable to find the required serial number or part information, feel free to start a new conversation here in the community. Other users or Dell experts may be able to assist based on similar experiences.
ejn63
12 Elder
•
30.9K Posts
•
153.5K Points
0
August 26th, 2022 04:00
The service tag is the serial number, though there's no such number on the adapter itself, so there's no way to correlate a single adapter with a single system.
JoshuaPK
1 Rookie
•
33 Posts
0
August 26th, 2022 08:00
Any official Dell USB-C charger of 65 watts or greater should work with the 5420.
dsghi
1 Rookie
•
2 Posts
0
August 1st, 2023 13:00
If you mouse over the 'Part Serial Number #1," it will give you a description of what you need for a power supply; the 'serial number' is the PPID (Piece Part Identification) - on the label, typically starts with CN-
How to find the PPID (Piece Part Identification) on Dell PowerEdge parts? | Dell US