Unsolved
2 Posts
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2233
Latitude 7350 shuts down each time I try to turn it on
What happens is when I push the power button to turn on my Latitude 7350, the black “Dell” screen appears as it does when I’m turning on my device, but immediately after it has the windows blue “shutting down” screen and then it turns off.
Willing to try anything! And appreciate any help I can get. Thanks!
U2CAMEB4ME
4 Operator
4 Operator
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6.2K Posts
1
October 6th, 2020 03:00
Welcome to the Dell Community @Jchu1234
If the test fails, write down the error code and validation code.
https://www.dell.com/support/article/en-us/sln114988/dell-diagnostic-tools-to-diagnose-and-fix-hardware-problems-on-your-dell-pc-tablet-or-servers?lang=en
Best regards,
U2
Jchu1234
2 Posts
0
October 6th, 2020 15:00
Thanks for the help.
The only things that did not pass the diagnostics test was the batteries.
Primary battery came back with a warning and secondary battery failed (error code: 2000-0133).
The charger passed. Does it make sense that my device keeps automatically powering off because both batteries are not failing? and I just need to replace the batteries?
Thanks!
wndlw8
1 Message
0
November 11th, 2020 17:00
we had the same problem, windows shuts down after login. Changed operating system to Ubuntu and no problem at all. Also runs heaps faster as well for a 6y/o unit.
Sameer450
1 Message
0
April 19th, 2023 06:00
I tried, all are checked fine, but still same issue what i do next?