When I got bios version 1.9.1 I noticed that bios 1.10.1 was no longer in the list. Maybe it's a wider problem and the new version is going to be amended.
I have the same behavior in mine. I'd assume they're scrambling to get a bios update that works and fixes the spectre/meltdown vulnerabilities (to a degree).
I see bios 1.10.2 has been released. Does not appear to fix the problem. Already restarted after installation and failed to resume from hibernate this morning without automatically restarting.
Mine is brand new. Cashes most days once or twice. Crashed 4 times today (till now). I asked for the laptop to be replaced and was told someone would reach out to me today. Nobody did. Is this the great Dell service I was told about?
For the record as an update to my previous comment - as I wrote in another thread, my system is still having spontaneous restarts after a clean install (and whether turbo boost is on or off).
Motherboard replaced today. Awaiting to see if it fixes the issue. Although as it already failed to successfully resume from hibernate its not looking good.
it is a problem of the BIOS version. Problem exist since versions 1.9.1 Talked to DELL about this but they only told me the development is working on this problem. Please downgrade the BIOS to version 1.8.1 (i test at the moment but it looks good) or Version 1.7.1 (tested by me and working without restarts) Important: Downgrade is not working when you are on BIOS Version 1.9.1. You need to update to 1.10.2 and then you can downgrade to any version.
We've noticed it too with the 7389 and XPS models. In our environment, we disabled the TurboBoost (Overclock) to prevent the system from running hot and kicking on the fan.
We also disable SpeedStep but Windows will automatically disable it if you set your power profile to High Performance.
MsT49
35 Posts
0
January 28th, 2018 16:00
I in the same situation. I'll try reverting to the previous bios and see if that helps me as well.
MsT49
35 Posts
0
January 28th, 2018 17:00
When I got bios version 1.9.1 I noticed that bios 1.10.1 was no longer in the list. Maybe it's a wider problem and the new version is going to be amended.
omarlittle
1 Message
0
January 30th, 2018 07:00
I have the same behavior in mine. I'd assume they're scrambling to get a bios update that works and fixes the spectre/meltdown vulnerabilities (to a degree).
BobMcKeating
5 Posts
0
February 19th, 2018 12:00
I see bios 1.10.2 has been released. Does not appear to fix the problem. Already restarted after installation and failed to resume from hibernate this morning without automatically restarting.
Inoculate
1 Message
0
February 22nd, 2018 09:00
I installed the 1.10.2 BIOS update as well....did not fix. Hope there is a solution soon.
MsT49
35 Posts
0
February 23rd, 2018 07:00
Last night I did a clean install and loaded the Dell drivers in the recommended order. It seems to have fixed things on my system.
dandan1
7 Posts
0
February 26th, 2018 10:00
Mine is brand new. Cashes most days once or twice. Crashed 4 times today (till now). I asked for the laptop to be replaced and was told someone would reach out to me today. Nobody did. Is this the great Dell service I was told about?
MsT49
35 Posts
0
February 27th, 2018 00:00
For the record as an update to my previous comment - as I wrote in another thread, my system is still having spontaneous restarts after a clean install (and whether turbo boost is on or off).
BobMcKeating
5 Posts
0
February 28th, 2018 00:00
Motherboard replaced today. Awaiting to see if it fixes the issue. Although as it already failed to successfully resume from hibernate its not looking good.
NicolaiSch
3 Posts
2
March 1st, 2018 01:00
Hi all,
it is a problem of the BIOS version.
Problem exist since versions 1.9.1
Talked to DELL about this but they only told me the development is working on this problem.
Please downgrade the BIOS to version 1.8.1 (i test at the moment but it looks good) or Version 1.7.1 (tested by me and working without restarts)
Important: Downgrade is not working when you are on BIOS Version 1.9.1.
You need to update to 1.10.2 and then you can downgrade to any version.
MsT49
35 Posts
0
March 4th, 2018 06:00
Many thanks, NicolaiSch. So far it's been more than 48 hours without an unwanted restart, after downgrading to bios 1.8.1.
dandan1
7 Posts
0
March 5th, 2018 07:00
Same here. Cannot believe that the dell support do not even know this. I downgraded and no restarts. CPU stll gets very hot though (100C)
DELL-Justin C
4 Operator
4 Operator
•
783 Posts
0
March 5th, 2018 08:00
@NicolaiSch
While Dell engineering is aware of the issue and is investigating, we have not confirmed 100% that the reboot behavior is caused by BIOS 1.9.1.
I’ve asked internal partners to keep me in the loop on this. I will be back with updates for the Community in the future.
hkbruin
3 Posts
0
March 5th, 2018 09:00
Seems like going back to 1.8.1 has been stable. Anyone else trying out 1.10.2?
hkbruin
3 Posts
0
March 5th, 2018 09:00
We've noticed it too with the 7389 and XPS models. In our environment, we disabled the TurboBoost (Overclock) to prevent the system from running hot and kicking on the fan.
We also disable SpeedStep but Windows will automatically disable it if you set your power profile to High Performance.
If I remember anything else we did I will post.