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Latitude 7400 Display driver won't install on Win 10 2016 LTSB
We are a Healthcare system and have Windows 10 Enterprise 2016 LTSB on clinical workstations. The Intel UHD 600 video driver does not install, we get this error "This installation package is not supported by this processor type" The driver installs fine on the Win 10 semi-annual channel 1809 image. Need help!
jphughan
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October 21st, 2019 13:00
@TJK007 ok here's another possibility. The error message might not be entirely misleading after all. According to this Microsoft page, Windows 10 2016 LTSC (based on Windows 10 1607) only supports Intel CPUs up to Core 7th Gen. It looks like the Latitude 7400 uses Core 8th Gen CPUs from the "U" Series, and that table indicates that support for those arrived with Windows 10 1703, with full support for Core 8th Gen CPUs arriving with Windows 10 1709. So there might not actually be a driver that is old enough to install on Windows versions that don't support DCH, but also new enough to support the CPU generation in that system.
jphughan
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October 18th, 2019 13:00
Not sure why the error is calling out a processor (probably a glitch or some engineer not spending enough time on precise error reporting), but I don’t think the 2016 LTSC supports the new DCH driver model, so as mentioned in the article linked above, you’d likely have to use the newest legacy version instead.
JOcean
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October 18th, 2019 13:00
Intel has a support document that may help.
https://www.intel.com/content/www/us/en/support/articles/000032950/mini-pcs.html
TJK007
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October 21st, 2019 12:00
Thanks for the reply, I believe you're right about the new DCH drivers but neither one of the legacy drivers worked. I'll keep looking.