Latitude 7480 keyboard issue (mostly missed keys)

@Community,

Here's some history and status updates:

XPS 9550 1.7.0 Improved keyboard typing experience with high typing speed.

XPS 9560 1.9.4 Prevent ghost key trigger while pressing multiple keys at the same time.

Precision 5510 1.7.0 Improved keyboard typing experience with high typing speed.

Precision 5520 1.9.4 Prevent ghost key trigger while pressing multiple keys at the same time.

XPS 13 9370 - Fix introduced in BIOS 1.3.3 and carried over to latest 1.4.0

XPS 13 9365 - Dell engineering has committed to a BIOS update. New ETA to come soon

Latitude 7490 - Dell engineering has committed to new BIOS update with ETA around 6/30 ( ETA subject to change )

Inspiron 13 5379 - reported to me earlier this week as having the same issue. Working to replicate in house

XPS 15 9570 - reported to me earlier this week as having the same issue. Working to replicate in house 

Latitude 7390 - reported as having the same issue by @alayac. Dell Working to replicate in house

Latitude 5590 - Dell engineering has committed to a BIOS update. New ETA to come in the future

Is there any news on the missed keys BIOS fix for the Latitude 5590?

@dshabanin,

I've edited my previous post to include a status update for 5590. I meant to add it in there last week.

@DELL-Justin C

Thank You, Justin!

What other models does this issue affect?

I have the same issue on Latitude 7380, for me it's manifesting by missing T when typing fast.

I type "BTS" dozens times a day and always end up with "BS", which as you can imagine can cause some stir up...

This is unacceptable, Dell, please fix this!! (I am running BIOS 1.9.3).

We have the same issue with 7480@1.9.3 

Additionally my touchpad just out of nowhere stops working for seconds, sometimes more. It just doesn't move. External mouse and trackpoint still works well in these cases.  

Same keyboard issue with 7490 on the latest bios as well. 

Just try to press 3 key next to each other the same row at the same time. You'll get only 2 of them in some cases. Then try the same but with keys which are not next to each other or not in the same row. Now it gives you three. Another one when you press nbv at the same time, and sometimes you'll get an m along with n,b or v as well. 

I hope Dell can fix this by software,  not sure. 

It's ridiculous how many fundamental issues we are having with these new supposedly premium models. 

Same issue om my new 7390. If i rapidly type 4242424242 etc in succession, I end up with 422422422422422 instead. No issue with an external keyboard.

Hi,

I am having the same issue with a fleet of Latitude 5289's, I can't see anywhere online a BIOS update or a fix.

Can you please advise?

Thanking you in advance :)

BIOS update for 7490 is still not available...

I am trashing my latitude 7490 as I can't return it back to dell (the delay is expired), and I would never sell it to anybody.

This laptop has several major issues:

- overheating
- very loud noise when the laptop is in use (even when you only run firefox or file explorer)
- dock USB + Ethernet recovering issues after sleep
- BSOD when writing large files to disk
- keyboard miss keys and change order randomly
- very bad support from dell (more than two month without any fix for this keyboard issue)

No more dell for me.

@AlexHagen,

Thank you for your 5289 report. I've started a case on that and will be attempting replication of the issue on that model soon. I've also reported it to Dell engineering as an additional model with the issue. 

History and new updates on various models:

XPS 9550 1.7.0 Improved keyboard typing experience with high typing speed.

XPS 9560 1.9.4 Prevent ghost key trigger while pressing multiple keys at the same time.

Precision 5510 1.7.0 Improved keyboard typing experience with high typing speed.

Precision 5520 1.9.4 Prevent ghost key trigger while pressing multiple keys at the same time.

XPS 13 9370 - Fix introduced in BIOS 1.3.3 and carried over to latest 1.4.0

XPS 13 9365 - Dell engineering has committed to a BIOS update. New ETA to come soon

Latitude 7490 - Dell engineering has committed to new BIOS update and we're awaiting a new release ETA

Inspiron 13 5379 - reported to me earlier this week as having the same issue. Working to replicate in house

XPS 15 9570 - Dell engineering is now looking to add the fix to future 9570 BIOS release. Still no full commitment or ETA.

Latitude 7390 - Dell Committed to BIOS update to resolve. Waiting on ETA

Latitude 5590 - New BIOS completed and we're now awaiting an ETA for release ( tested the BIOS today myself and it does in fact resolve the key skip )

XPS 13 9350 - Per @ Heavenly Melancholy 's report I have pulled our own 9350 asset and replicated the issue just now. Reporting the issue to Dell engineering shortly. Will be back with ETA in the future

Latitude 5289 - Started a case in order to replicate the issue and reported the issue to Dell engineering.

Thank you for all your help, much appreciated :)

@dkdkdk,

Thank you for posting the new BIOS.

@alayac,

Dkdkdk's Link includes 7390 as well.

@dshabanin,

New 5590 BIOS is released. Also see significantly updated list below:

Resolved:

XPS 9550 1.7.0 Improved keyboard typing experience with high typing speed.

XPS 9560 1.9.4 Prevent ghost key trigger while pressing multiple keys at the same time.

Precision 5510 1.7.0 Improved keyboard typing experience with high typing speed.

Precision 5520 1.9.4 Prevent ghost key trigger while pressing multiple keys at the same time.

XPS 13 9370 - Fix introduced in BIOS 1.3.3 and carried over to latest 1.4.0

Latitude 5289 - 1.13.0  - Fixed keyboard trigger abnormal when press multiple keys at the same time

Latitude 5290 - 1.3.2 Fixed keyboard trigger abnormal when press multiple keys at the same time.

Latitude 5490 - 1.3.2 Fixed keyboard trigger abnormal when press multiple keys at the same time.

Latitude 5590 - 1.3.2 Fixed keyboard trigger abnormal when press multiple keys at the same time.

Latitude 7290 - 1.4.1 Fixed keyboard trigger abnormal when press multiple keys at the same time.

Latitude 7390 - 1.4.1 Fixed keyboard trigger abnormal when press multiple keys at the same time.

Latitude 7490 - 1.4.1 Fixed keyboard trigger abnormal when press multiple keys at the same time.

In progress:

XPS 13 9350 - Issue replicated in house and concern submitted to Dell engineering. Awaiting updates from internal sources. 

XPS 13 9365 - Dell engineering has committed to a BIOS update. New ETA to come soon

XPS 15 9570 - Dell engineering is now looking to add the fix to future 9570 BIOS release. Still no full commitment or ETA.

Precision 5530 - Attempting issue replication today

Inspiron 13 5379 - The inspiration 5379 was confirmed to have a different issue and will not be receiving the same fix.