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Latitude 9420, BSOD after sleep or hibernation mode
Hi Dell,
Could you please make some drivers which are useable and will not cause BSOD
everytime
every time I wakeup my laptop from sleep mode or hibernation mode. It starting to be annoying. I have already been instructed to update drivers, then update bios then reinstall whole system from fresh install. After last action it seems to be better but after while pc is updating itself and now again I have BSOD almost
everytime
every time this laptop wake up. I do not have BSOD when I switch it off. I did also the HW test in bios etc. It is this stupid drivers which . Fix it please.
DELL-Cares
Moderator
Moderator
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25.1K Posts
0
March 18th, 2022 06:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
DELL-Cares
Moderator
Moderator
•
25.1K Posts
0
March 18th, 2022 07:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
MajZoa
85 Posts
0
March 20th, 2022 21:00
See my thread I'm having similar issue on a different model. Bad news, there's no fix currently but some workarounds I have found.
https://www.dell.com/community/Precision-Mobile-Workstations/Dell-Precision-5760-issues-I-can-t-take-this-anymore/m-p/8168804#M9149
ondrabanov
69 Posts
0
March 21st, 2022 04:00
All drivers and bios latest version. Anybody interested in dump files to really investigate the issue?
ondrabanov
69 Posts
0
March 26th, 2022 14:00
I am getting this almoast everyday. That workaround I do not wan to use. I have paid for this function I want to have it working. Dell could you please comment on it? Any solution?
ondrabanov
69 Posts
0
April 7th, 2022 02:00
I have to share my experience with DELL remote support. It is really unbelievable.
Story is that I had this BSOD on Latitude 9420, they decided to exchange the whole laptop for the new one. Ok why not so I had to wait half year to get new laptop. As soon as I got it I have noticed that the same issue is still there (often issue appear after long sleep or hibernation).
Now some SW "specialists" connected to my laptop remotely and reset the power option of windows to default (even though it was recommended to adjust this in previous conversation). Then they checked system reliability monitor (just graph) and windows version. Oh and I forget to mention that they tried to update the driver but system told them that the driver used is the optimal one (almost as they have no clue how to do update of the wifi driver).
After this they recommend motherboard, RAM and SSD exchange !!!! This is ridiculous!
No DUMP check, no driver version check at all.
If I lend my computer to my 2 years daughter she will make better job then DELL SW support team...
kaltsoplyn
2 Posts
0
June 14th, 2022 10:00
Owner of a - very expensive - Latitude 9420 myself. I, too, have regular BSOD's coming off of sleep.
My symptom usually is that the LEDs of the Windows Hello camera won't fire up. I will log in using my pin, and a few minutes later the laptop will crash with a BSOD and a POWER_STATE_FAILURE code or similar. Sounds indeed like a power management or driver issue.
Another thing is that the laptop will NOT go to sleep when plugged in. Ever! Eventually, temperatures rise, fans start spinning wildly, and so on; this is not acceptable behaviour. Even worse, sometimes this happens with the laptop unplugged, and - occasionally - tucked away inside a bag or something, for hours, until the battery is drained. After that happens, the laptop's underneath is just to hot to touch for minutes. I reckon that this is detrimental for the wellbeing of the components inside.
[btw, possibly related issue: "Precision-Mobile-Workstations/Dell-Precision-5760-issues..." ]