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No Touchpad Gestures - Win10 Latitude E7470
Hello,
I've got a Latitude E7470 which I used previously with Win7, where the touchpad worked fine.
I clean-installed Win10, and now I can't get the touchpad to work properly - I can use it to point and click (and also click-drag, partially), but none of the gestures work (e.g. scrolling), and the touchpad software doesn't recognize the touchpad as one - see the attached screenshot. The point stick does work.
I tried various driver versions, including the latest (10.2207.101.108-A00), and some other versions which I've read are supposed to work (e.g., 10.1207.101.103-A00), however neither seem to make it work.
I'd appreciate any help with this.
Thanks in advance!
MWeightman
1 Message
0
March 9th, 2018 10:00
Thank you for posting this; I'm having the exact problem. I have a Latitude E5550 and the touchpad and pointingstick work, I just don't have access to adjusting their setting or using gestures. Dell Touchpad software is opening, but I only have options on the mouse; touchpad and pointingstick don't show. A Google search resulted in troubleshooters that addressed getting Dell Touchpad to showup, but nothing on this issue. I had to search by image just to find this. Hopefully we get an answer soon.
Kris G.
1 Message
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May 16th, 2018 09:00
Is there any new information about this? Any techs want to chime in? It's May and nothing...
RalphJ2018
2 Posts
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May 17th, 2018 00:00
Hi Dell,
I have the same issue with 2 laptops --> E7470 and E7270.
What I tried:
- Uninstall Dell Touchpad in Device Manager --> Reboot --> Install new driver from Dell website.
- Updated BIOS to the latest version
Is there anyone with a solution for this problem?
RalphJ2018
2 Posts
0
June 12th, 2018 02:00
Any update? Still having issues with the gestures as above... Really annoying no one from Dell is responding to this thread.
Philip_Yip
7 Technologist
7 Technologist
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16K Posts
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June 12th, 2018 07:00
Did you try this version:
http://downloads.dell.com/FOLDER04210938M/3/Dell-Touchpad-Driver_9HG8R_WIN_10.2207.101.108_A00_02.EXE
Note you may have to force install the driver via the device manager. See here for details:
http://dellwindowsreinstallationguide.com/dell-touchpad-drivers/
nesnah
1 Message
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October 20th, 2018 23:00
Same problem. Still no solution.
SteveStitson
1 Message
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November 13th, 2018 03:00
Any update on this, I have the same problem with an e7270...
SLpatthew
2 Posts
6
December 7th, 2018 11:00
I'm still trying to find a way to fix this in my deployments, but here's a fix a colleague has discovered:
I even somehow got the ALPS control panel working, but that's more work for minimal payoff.
KR3Y
2 Posts
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December 12th, 2018 18:00
Thank you SLpatthew - works!
kudasai
1 Message
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December 13th, 2018 01:00
Thanks! Works indeed!!:smileyvery-happy:
Ranajiiii
1 Message
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January 8th, 2019 08:00
I had the same problem. Been troubleshooting since last 1 hour. My setup latitude E5450
Mine working good now. Please try it and reply for any suggestions.
738489326
1 Message
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April 10th, 2019 23:00
InkWolf
4 Posts
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January 18th, 2020 05:00
I had a problem like this. It was solved by updating the drivers
WickedWiz
1 Message
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February 6th, 2020 11:00
@SLpatthew Thanks for the post. I was able to get a working E5470 model that my organization redeploys working again with this fix.
We have tried all sorts of rollback drivers, updates, and etc but was not able to resolve that.
ZeroCinco
1 Message
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March 22nd, 2020 06:00
This one worked for me!!! Latitude E7270