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Dell Technical Support: Sputnik (XPS 13 or M3800 developer edition – Ubuntu)
Dear Community,
Thank you for the various posts containing feedback and questions about the XPS 13 or M3800 developer edition (Ubuntu). As a result, we have brought in reinforcements and are starting to put together a knowledge base in order to help you out.
We’ll be posting back with more information soon. We encourage your continued feedback and discussion regarding the Developer Edition systems.
Links:
How to create recovery media for the XPS 13 9343 and Precision M3800 Developer Editions:
http://www.dell.com/support/article/us/en/19/HOW10851/en
Dell-Recovery Utility May Crash During Out of Box Experience:
http://www.dell.com/support/article/us/en/19/SLN298209/en
How to install Ubuntu on a Dell XPS 13 (9343) developer edition configured for UEFI:
http://www.dell.com/support/article/us/en/04/SLN297060/en
Trackpad cursor freezing issue:
http://www.dell.com/support/article/us/en/19/SLN297219/EN
May not resume from suspend running 14.04:
http://www.dell.com/support/article/us/en/04/SLN297551/en
Unwanted keyboard character repeat:
http://www.dell.com/support/article/us/en/19/SLN297563/en
How to Install Broadcom Wireless Driver on XPS 13 9343 from Ubuntu 15.04 Install Media:
http://www.dell.com/support/article/uk/en/ukbsdt1/HOW10806/en
HCRuss
6 Posts
1
May 19th, 2015 13:00
The deb files make the trackpad even worse. Can't even right click.
pat morin
5 Posts
1
May 19th, 2015 19:00
Same here. The lost sync issue seems to be home, but right click no longer works. Two finger tapping simulates right click pretty reliably though.
pat morin
5 Posts
1
May 19th, 2015 19:00
Same here. The lost sync issue seems to be gone, but right click no longer works. Two finger tapping simulates right click pretty reliably though.
DantesRequiem
85 Posts
0
May 20th, 2015 11:00
Try upgrading your kernel version in place. I started a thread about it here:
http://en.community.dell.com/techcenter/os-applications/f/4613
This should fix your right click and and single finger gesture issues. Also, if you do it in place after applying the .deb fixes (i.e. don't do a complete factory reset) then your wireless should continue to function.
If wireless does stop, simply connect to the internet using a usb-to-ethernet adapter or use your phone as a mobile hotspot and run "sudo apt-get update" and "sudo apt-get upgrade" which should install the missing dependencies in the new kernel that caused your wireless to stop working.
HCRuss
6 Posts
1
May 20th, 2015 14:00
The problem is that I don't have a usb to ethernet dongle and I shouldn't need to buy one to fix a product that should've shipped in working order.
DantesRequiem
85 Posts
2
May 20th, 2015 15:00
Just should we are clear, if you do not factory resetv and instead upgrade the kernel in place after applying the .deb fixes from the original post, then your wireless will not stop working.
And while I agree that this laptop should have shipped in working order, let's not forget that we would have encountered these issues if we had tried to buy the Windows version and installed 14.04 on our own and the Sputnik program didn't exist. Further, Dell is making an effort to bring hardware support to Linux and is often releasing drivers to kernel (the drivers made it into the 3.19 kernel, but we have a year old Ubuntu distro on brand new hardware).
True, the laptop should have shipped with 15.04 instead of 14.04 or 3.19 kernel isntead of 3.13, but let's not lose sight of the forest through the trees.
DantesRequiem
85 Posts
0
May 21st, 2015 09:00
If it works for you go for it! But keep this upgrade in mind if you run into repeating keystroke issues and graphics choppiness.
pat morin
5 Posts
0
May 21st, 2015 09:00
Actually, I'll probably just leave it as is. Right clicking has always been iffy on this and my 2014 xps. Two finger tapping seems to work just as well.
Mike A2
39 Posts
0
May 23rd, 2015 11:00
Can someone from Dell please comment on the repeating keys issue? I don't seem to be able to find an official response about this. This has been happening since I receive the Developer edition XPS13. I've tried multiple versions of Ubuntu with Kernels ranging from 3.19 to 4.0.0 (0 keys just repeated as I typed that). It's not getting any better at all.
Are Dell working on this problem?
tgalopin
6 Posts
0
May 23rd, 2015 12:00
The issue comes from a BIOS problem, not a kernel one. We have either to wait for Dell to release a fix or for someone in the community to find a workaround.
I also have the problem however not that much compared to otherssssss I guess (it repeats regularly but not enough to be unusable.
DantesRequiem
85 Posts
0
May 23rd, 2015 13:00
Well, this may be true, but upgrading to kernel 3.18-18 Did reduce he frequency quite a bit. So I am not sure if it is completely a BIOS issue.
Mike A2
39 Posts
0
May 24th, 2015 11:00
Kernel version has not seemed to really make the repeat issue happen any more or any less. Sometimes I will think that it's happening less, but then the next time I use the system, it happens many times in a short period.
It's great that Dell have started this thread to collect issues, but I really think we'd all benefit from an official response from them re: the keyboard issue. I can't seem to find one yet. The system is not unusable, but it is quite annoying. I was scrolling through and cleaning up emails and the delete key got stuck and sent a ton of messages to the trash. It also screwed me up while playing Tetris on my last flight!! ;(
Mike A2
39 Posts
0
May 25th, 2015 06:00
NICE!! New firmware out today!
Dell XPS 13 9343 System BIOS
Fixes & Enhancements
1. Improved Keyboard behavior
2. Update CPU Microcode.
Mike A2
39 Posts
1
May 25th, 2015 07:00
Applied update, it went OK. Used the system for a few minutes, put it to sleep, and when I came to wake it up a few minutes later, it was in the kernel paniced state with blinking Caps lock and the fan running really fast.
BIOS A04, Ubuntu 15.04, Kernel 4.0.4
pat morin
5 Posts
0
May 25th, 2015 09:00
Good to know. I guess I'll wait, since I haven't had the repeating keystrokes issue.