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XPS 13 (9350) laptop not detecting U4919DW monitor on USB-C
I just bought U4919DW monitor. The chat support on Dell.com told me that it is suppose to work with XPS 13 (9350). However after connecting the monitor to the laptop it is not detected on USB-C.
I hear sound of plug and play and then nothing happens. I suspect this is some driver issue. Can anyone please help?
pravinsable
8 Posts
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February 9th, 2021 04:00
I think i got the answer. These two devices are not compatible.
https://www.dell.com/community/XPS/XPS-13-9350-XPS-15-9550-no-video-with-newer-Dell-USB-Type-C/m-p/7803805/thread-id/78650
Not sure why Dell customer support keeps telling me that XPS 13 (9350) and U4919DW are compatible and should work.
DELL-Cares
Moderator
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25.1K Posts
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February 9th, 2021 04:00
To ensure the security of your information, I'd suggest that you delete the post containing any Dell centric information & send us a private/direct message.
DELL-Cares
Moderator
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25.1K Posts
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February 9th, 2021 05:00
I understood your concern to ensure the security of your information, I'd suggest that you delete the post containing any Dell centric information & send us a private/direct message.