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776960
Venue 11 Pro - Slim Keyboard not behaving as expected or it should.
I recently received the slim keyboard from dell for my Venue 11 Pro - Baytrail tablet. Overall I like the quality and functionality, although I too like others have encountered the intermittent non-functional keyboard, but that's not the subject of this post.
I have noticed a couple items in its behavior that don't work as you would expect and I hope can be corrected via software.
1. When the keyboard is attached but folded back behind the tablet (ie the keyboard is not in use) the on screen keyboard will not appear. This makes it hard to use the device as a tablet as anytime data entry is required you need to unfold the keyboard and hold it somehow while you type then fold it back behind the screen to continue tablet use. When folding the keyboard behind the unit its just as important to make the on screen keyboard available as it is to stop the keyboard itself from functioning, right now the keyboard stops working as it should be no alternative input is available.
2. In much the same way as item #1. When the keyboard is attached but folded back behind the tablet orientation is locked so the screen will not rotate to portrait or landscape mode at need. So if you were carrying it with the cover / slim keyboard on and opened it up, folding the keyboard behind the screen the screen is stuck in landscape mode. The only method ive found to change its orientation is to go to desktop and run the intel graphics app to edit the orientation.
Combined this makes the slim keyboard worse than useless in several usage scenarios. I want the slim keyboard for the occasional need to input more data than is practical on the touch screen AND to protect the tablet.... but if your usage is more tablet than notebook you will find yourself constantly working around these limitations.
You have a great product here, but you really need to take a page from the surface playbook here. They kind of set the standard and expectations for how keyboard covers on tablets should work and while I really like the hardware the usage is awkward as it stands.
Laurent T
10 Posts
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March 12th, 2014 15:00
fritschetom
10 Posts
1
March 12th, 2014 15:00
dugdugdug3
13 Posts
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March 12th, 2014 19:00
droujav
28 Posts
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March 12th, 2014 19:00
droujav
28 Posts
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March 12th, 2014 20:00
Hi DUGDUGDUG3,
just tested it and unfortunately no, on-screen keyboard does not come on when keyboard is flipped behind. (i never use it that way so I did not think of testing it...)
Laurent T
10 Posts
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March 15th, 2014 14:00
fritschetom
10 Posts
0
March 17th, 2014 06:00
fritschetom
10 Posts
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March 17th, 2014 07:00
fritschetom
10 Posts
0
March 17th, 2014 08:00
fritschetom
10 Posts
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March 17th, 2014 08:00
fritschetom
10 Posts
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March 17th, 2014 08:00
SBC-INC
3 Posts
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March 19th, 2014 17:00
Hello Brian (or anyone with Dell)
Please respond with an update on the promised drivers fixing this. If it isn't about 2 weeks out, I'm contacting my Dell Sales Manager and returning this entire set.
I already have the following issues:
1) "SATA Device Removed" error with internal SSD (I already have to send in my device for this, and they don't have 256GB SSD in stock)
2) Mic does not work
3) Freezes (also needs mainbaord replaced)
4) All they keyboard issues of this thread.
5) Pen doesn't work properly
5) Battery detached errors
If I knew the drivers were being worked on, I would wait and send it in for repair. But if they are not I'm just going to refund. I don't know how much longer I can assist Dell with this. If I wait to long, my chances of a refund are just about 0%.
harpe025
9 Posts
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March 19th, 2014 17:00
Planetexpress
1 Message
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March 20th, 2014 16:00
I am considering buying the v11pro and would want this functionality as well. i think most people would expect every good table with keyboard to have all these functions.
cpalenshus
13 Posts
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March 20th, 2014 22:00