I made the mistake of moving the monitor, and locking it down in the lowest position while I moved in my new desk, because now it will not unlock. I have pushed, pulled, heard the click, read all the suggestions here to no avail. When the stand "clicks" and the back button pops out after I push it down the the lowest, I then press the silver button back in to release it and pull up, but you can "feel" something stopping it. Something is jammed. Now, I bought my mother this same monitor almost a year ago and the same thing happened to hers, but she likes hers low and I chalked it up to a fluke. Any other suggestions besides me asking for a replacement? My neck and back are killing me from looking down!
The terick with this monitor stand seems it is a little "more adjustable" than some might expect. In looking for a similar answer to "SecretAgentWoman", I read the post, was only a little deterred and tried again.
The back "stand" separates easily from the monitor with the "black button" on the monitor. This made it clearer what I was pushing on/trying to adjust. Putting just the stand on the floor, pressing on silver button on support "arm" it finally clicked completely, released the part that connects to the monitor, and could slide UP!
I would guess that the weight of the monitor did not help the process of clicking the button and getting the attachment to slide up. Thus the slide DOWN works pretty well, the slide up does not ESPECIALLY when the monitor is attached. Thus others might have this same issue and unless they detach the monitor, it might not slide up sufficiently easily. We do not do this much, and the monitor is old so it is not big continuing concern.
Thanks again "Dell-Chris M".
- Marshall Bryan