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January 16th, 2019 11:00

DP (DisplayPort) 1.4 monitors and Nvidia video cards issue

Problem: Nvidia video cards connected to a monitor with DP 1.4 may experience the following issues:
* Blank screen on boot until the operating system loads
* Hang on boot

Affected Dell monitors:
* All 2019 UltraSharp models
* UP3218K
* UP2718Q

Affected Nvidia video cards:
* Titan X (Maxwell), Titan X (Pascal), Titan XP
* GeForce GT 1030, GeForce GTX 1050, GTX 1050Ti, GTX 1060, GTX 1070, GTX 1070Ti, GTX 1080, GTX 1080Ti
* GeForce GTX 950, GTX 950Ti, GTX 960, GTX 970, GTX 980, GTX 980Ti
* GeForce GTX 745, GTX 750, GTX 750Ti

Solution: Nvidia has released a firmware update
* Go here to download the Nvidia firmware update


Dell customer care/service. If already out of warranty, click hereFind your Service Tag
DELL-Chris M
#IWork4Dell

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