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Yelman
1 Copper

E2014T Touch not working

I just received a Dell E2014T Touch monitor and am working on getting it up and running. I bought it used, and it did not come with a driver CD, so I downloaded and installed all the drivers from the Dell Driver website. The display on the E2014T works fine, but I have no touch capability with it. I also have no sound when the HDMI cable is connected. What should I do next?

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13 Replies
Moderator
Moderator

RE: E2014T Touch not working

Yelman,

As per the setup diagram, did you connect the monitor USB cable from the monitor to the computer USB port? The E2014T does not have speakers. Did you plug external speakers into the bottom audio out jack? Did you go into the computers audio setup and choose HDMI out out as the default audio?

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Yelman
1 Copper

RE: E2014T Touch not working

The USB connection is plugged in. I have also tried it in every USB port on my computer. My computer shows that the monitor is running with the E2014T.icm and monitor.sys drivers, not the ones that I downloaded and installed from Dell. When I hit "Update Driver..." though, it won't allow me to read the downloaded drivers to the monitor.

I managed to get the sound working.

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Moderator
Moderator

RE: E2014T Touch not working

Our stand alone Touch capable monitors do not require a specific Touch driver. The Touch capability is inate in the operating system.

How do I calibrate my Touch settings?
* Connect the monitor USB Upstream cable from the bottom of the monitor to a USB port on the computer
* Make sure Control Panel -System & Security -System -Device Manager -HID touch device is recognized as shown below:
HID-compliant device
Microsoft Input Configuration Device
USB Input Device
* Run the Windows Control Panel -Hardware & Sound -Tablet PC -Calibrate
-OR-
* Swipe in from the right edge of the screen, and then tap Search. If you are using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search
* Enter calibrate in the search box, tap or click Settings, and then tap or click Calibrate the screen for pen or touch input to open Tablet PC Settings
* Check that the monitor shown in the Display field matches the screen you want to calibrate
* Tap or click Calibrate
* Touch your finger on the screen at that center of black cross until the cross moves
* The pointer moves to fifteen further positions in sequence for the first calibration and three further positions in sequence if previous calibration data is stored
* Store the calibrated data to complete the touch screen calibration procedure

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Yelman
1 Copper

RE: E2014T Touch not working

Everything seems to be in order.

under the Device Manager, I have "HID-compliant consumer control device" followed by two "HID-compliant touch screen", four "HID-compliant vendor defined device", one "HID compliant wireless radio controls" "HP wireless button driver", two "Microsoft input configuration Device", and 5 "USB input Device"

The monitor also appears under "Monitors" as the Dell E2014T (HDMI1)

Could the issue be that I have the monitor connected to a laptop?

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Moderator
Moderator

RE: E2014T Touch not working

* Open the Control Panel- System and Security- Administrative Tools
* Open up the Services link
* Scroll down to the Tablet PC Input Service. If it is not enabled - enable it
* Right click on it, select Properties
* Change Startup type to Automatic
* Click Apply
* Right click it and select Start. Give it a second to start and then the touch input should be working

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Yelman
1 Copper

RE: E2014T Touch not working

I found the Services page, but when I scroll down I don't have the "Tablet PC Input Service" at all. The closest thing is "Touch Keyboard and Handwriting Pane Service"

I also looked under "Input Service" and "PC Input Service" and tried searching in the help menu. Those didn't turn anything up either.

The touch screen on my actual computer works fine...

Do I need to somehow find and install that service?

EDIT: I did some digging and found out that the Tablet PC Input Service is not available in windows 8 (I have 8.1). the Touch Keyboard and Handwriting Pane Service took its place. On my computer, it was already set to "Automatic (Trigger Start)" and under the Properties I don't have an option to remove the "Trigger Start" part.

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Moderator
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RE: E2014T Touch not working

I was not aware that your computer was also touchscreen. That changes things. What specific computer model? Do you have a non-touch computer to test the touch monitor on?

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Yelman
1 Copper

RE: E2014T Touch not working

The computer is an HP envy touchsmart 15t-j100. I upgraded it with an NVIDIA graphics card and extra ram, but otherwise it is stock. I do have a second computer (not a touch screen, but still running 8.1) and the monitor still did not work, even after running through the above steps and downloading and installing the drivers. Could the problem be with a USB 2.0 and 3.0 compatibility? The laptop uses 3.0 and the monitor has 2.0.

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Moderator
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RE: E2014T Touch not working

Could the problem be with a USB 2.0 and 3.0 compatibility? The laptop uses 3.0 and the monitor has 2.0.
* No. USB 3 is backward compatible to 2.

You said it was used. From whom did you purchase it? A local store, person, ebay?

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