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E2414Ht, No display, the power light turns on and my computer detects that it is attached
* Was the monitor purchased directly from Dell or some reseller? And when?
- I'm not sure, I received it as a gift.
* What is the 20 digit alpha-numeric monitor serial number and A0x revision?
- CN0VJH9674445394A37U - A00
* To what computer model is the monitor attached?
- N/A, it is a custom built PC.
* What video card/GPU is in the computer?
None, it is using Intel Integrated Graphics
* What video out ports are on the video card/GPU or computer?
- HDMI and VGA. Tested both with a VGA cable and an HDMI to DVI-D adapter cable, made no difference. However, the computer does detect that the monitor is attached normally.
* List all monitor cables and adapters attached to the computer and the ports they are using and how they are connecting to the monitor.
- I have tested both the VGA output with a normal VGA cable and the HDMI output using an Amazon HDMI to DVI-D adapter cable, both of which have been tested on another monitor and proved functional.
* What operating system is installed on the computer?
- Windows 10 Pro
* What Windows power plan? Example = High performance, PCI-e Link State Off
- It is set as default, which is "balanced."
* If functional in Windows, press the monitor Menu button to open the monitor OSD (On Screen Display). The bottom of that screen should show a resolution. What is listed?
- Nothing. The monitor will not show anything at all, and all of the buttons have no effect, except for the power button which simply turns its light off/on when you push it.
DELL-Chris M
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September 13th, 2017 12:00
Built on September 4, 2013. Out of warranty September 4, 2016. Take the computer, operating system, software, and cabling out of the troubleshooting equation. Run the monitor BID (Built-in Diagnostics) page 41. If nothing appears, then the backlight is defective.