New G2410 Won't Power On After Being Powered Off for Some Time

SheilaWarburton,

Please test the following -
(1) Rather than letting the PC go into standby/hibernate mode, if you do a normal Restart or Shutdown while the windows desktop is still up and running, does the monitor always work after the bootup is finished?
(2) When connected to VGA only, and the PC and monitor are in standby/hibernate mode, move the mouse or press a key on the keyboard to awaken the PC. Does the monitor work?
(3) When connected to DVI only, and the PC and monitor are in standby/hibernate mode, press the monitor power button off, then on. Then move the mouse or press a key on the keyboard to awaken the PC. Does the monitor work? (Seems to fail for all, just making sure)

The computer is permanently busy performing video encoding - it's never in standby or hibernate mode. Hibernate is disabled.

Some of the HD encodes take 4 or 5 hours or more so the monitor is off for most of the time.

To me this is clearly an issue with the monitor itself.  Here are some data points from my system

1) NVidia 275 (new version)

2) Dell 420 that I've upgraded with the video card.  This issue happened before and after the card was upgrade from the original 8800GT.

3) I had this issue with my prior install of Windows Vista (all latest revs) and have it with my new Win 7 installation on all latest revs

4) I am running in DVI mode and VGA is not an option due to image quality.

5) The screen never turns back on no matter what keys or mouse combo I try and requires a 30-60 second unplug before I can replug to turn it on. 

6)  This problem never occurs from a hard restart on the computer.  It only happens when I walk away with the screens off and they turn off.  I do not use any hibernating or sleep functions in the OS.

7) I ran dual screens with a Dell 1907FPt (I replaced it since the power button stopped working and had to plug/unplug it to turn on/off - quality trend??) and never had an issue.  I've run dual screens for the last 8 years on various systems and have never seen this type of issue either.

This seems like an easy problem to replicate.  Why not you ask for purchase information to trace lots and figure out if it is a quality defect or a product defect?  From the number of posters this isn't an isolated incident and there are probably many people who haven't yet found the forum to post.  I'm hoping the service / support on this issue picks up pace.  This is incentivizing me to buy only from stores where I can walk defective product back to the return desk.  Understand that half the time I use my computer I now get a poor customer experience waiting to get one of my Dell FP screens reset.  That is a rapidly building negative company image and likely many other people are similar.  Thankfully it isn't my primary and my Samsung has no issues.

This happened to me half an hour ago. I had the monitor for a few weeks and this is the first time when this happens. I unplugged the power cable and the DVI cable and it came back to life. There is clearly an issue going on here. This is the second I time I buyed a Dell monitor but I think it the last time also for me unless they will replace my monitor.

I purchased a Dell desktop PC with a G2410 monitor for a friend and an extra G2410 monitor for myself at the same time. My friend reports that the same thing has happened to his G2410 (not powering back up after being switched off for a while). He's using the VGA connection not the DVI so the problem isn't specific to DVI use. He cured the problem by powering everything off and then on again.

Any update / solution from DELL for this issue?

I have a brand new G2410 that has exactly the same behaviour (not powering back up after being switched off for a while).

It is attached through its DVI port to Dell XPS 610i with NVIDIA GeForce 8800 GT with Vista Ultimo, latest Windows updates, latest video driver and latest G2410 driver. But, judging from other postings, none of that seems to be very relevant for this particular issue.

The only way to resolve the problem when it occurs seems to be 1) disconnecting and reconnecting DVI cable, 2) sometimes also disconnecting and reconnecting the power cable, and 3) shutting down and restarting the PC.

Not much to add, except to say that I got a G2410 a few months ago, and it suffers from the same issue.

Any ETA on a fix ?

This issue is very irritating...

Thanks

Blaise

This might sound crazy but my solution was to use the Wizmo utility at www[dot]grc[dot]com and place a link on the desktop. When I want to switch the screen off I just double click the Wizmo link. When you want the screen back on just waggle the mouse. I don't touch the monitors power button. The only other solution other than switching everything off and back on again is to unplug both power and video (DVI or VGA) to the monitor and then re-plug them in without switching the PC off. Obviously this could be dangerous.

Same problem, not work repeating same symptoms, just adding by bump to the post.

On the UK Dell site in "Monitors & Monitor Accessories" the G2410 has mysteriously disappeared.

The ST2410 & U2410 monitors are still available.