1 Copper

P2418D, vertical green line

Hello Chris,

My Windows computer crashed today, and when I force restarted it there was a green vertical line on the monitor (P2418D, 23.8-Inch Widescreen IPS LED Monitor,purchased 2 years ago). The monitor is connected via HDMI.

I run the self-test and the line is still there in all colors configurations - apart from green of course. Also, the line is still there in DP input. I also updated my video card drivers and the line is still there. 

I noticed several other people had similar issues and it may be a screen issue per se. It's just very odd to me that it appeared immediately after my PC crashed. The monitor has worked brilliantly since day 1. I did not move the monitor, HDMI cable, or computer when it crashed and I force restarted it. 

I would really appreciate some advice. There is a "3-Year Advanced Exchange Service and Premium Panel Guarantee". I purchased it from Amazon UK on 6 March 2018, but I am now in Melbourne Australia. The monitor was sent from UK to Australia in July and has, really, had no problems at all - so it is not the transfer. 

Thank you very much Chris and I look forward to hearing from you.

Kind regards,

Costas

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1 Reply
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Community Manager
Community Manager

Re: P2418D, vertical green line

(1)
* Turn the P2418D off
* Disconnect every cable from the P2418D (including power cable)
* Press and hold the P2418D power button for 8 seconds
* Reconnect only the power cable to the P2418D
* Post out here pictures of the disconnected from PC Built-in Diagnostics (page 52) colored screens (gray, red, blue, black, white) showing the green line

(2)
Reply to the Private Message sent by DELL-Cares with the following private data =
P2418D Service Tag number
P2418D 20 digit serial number
Your full name, shipping address, phone, email address

Note: Did you transfer the ownership of the service tag number using the online form?