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P2714T Touch screen
Hi there,
Today I received my beautiful P2714T multi-touch monitor. It works perfectly, hub (keyboard plugged in monitor works perfectly), software it all works fine. It just won't respond to touch. I have connected it to a Windows 7 HP-laptop on which I also installed the touch program which Windows 7 needs to be able to use touch equipment. Windows 7 says I now have the option for pen and touch, it's all switched on. So Windows 7 thinks it should function. I'm not getting any hardware issues and in control panel / devices it gives my an icon in the category unknown for Cooltouch, unfortunately googling for this gives me a lot of hits, but to my opinion not the ones I look for. So it seems it should all work, it just doesn't. Any hints?
Kind regards,
Linda
DELL-Chris M
Community Manager
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March 26th, 2014 08:00
* The Touch capability is innate in the operating system. The drivers we post on our File Library are not Touch, they are only INF/ICM/CAT
* Be sure that the monitor USB Upstream cable is connected from the bottom of the monitor and the other end connected to a USB port on the computer
* Make sure that the Control Panel -System & Security -System -Device Manager -HID touch device is recognized as shown below:
HID-compliant device
Microsoft Input Configuration Device
USB Input Device
* Run the Windows Control Panel -Hardware & Sound -Tablet PC -Calibrate
* If the Calibrate does not see the monitor;
* Open the Control Panel- System and Security- Administrative Tools
* Open up the Services link
* Scroll down to "Touch Keyboard and Handwriting Pane Service", "TouchInputService", "Tablet PC Input Service", or "Biometric Service". If it is not enabled - enable it
* Right click on it, select Properties
* Change Startup type to Automatic
* Click Apply
* Right click it and select Start. Give it a second to start and then run the Windows Control Panel -Hardware & Sound -Tablet PC -Calibrate
jwynne
15 Posts
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December 1st, 2015 07:00
I too am seeing this CoolTouch(TM) System (on "USB Input Device") in the "Unspecified" section of the Devices and Printers page of my Control Panel.
I have a Dell S2240T touchscreen display monitor on my XPS PC.
The monitor USB Upstream cable is connected from the bottom of the monitor to a USB port on the computer.
Device Manager shows a bunch of HID-compliant devices.
The touchscreen display monitor is working perfectly.
I would just like to find out if this CoolTouch(TM) System (on "USB Input Device") in the "Unspecified" section of the Devices and Printers is linked to Dell.
jwynne
15 Posts
0
December 1st, 2015 08:00
Do Cooloiuch make monitors for Dell?
www.cooltouchmonitors.com
jwynne
15 Posts
0
December 1st, 2015 08:00
DELL-Chris M
Community Manager
Community Manager
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54.9K Posts
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December 1st, 2015 12:00
Unknown. Use the process of elimination to find out. With the Device Manager opened showing the Unspecified device, disconnect one USB cable at a time from the computer to see which cable causes the unspecified device to disappear from the Device Manager.