U2415, flashing, mDP to DP, revisions?

We merged your three post into this one.

As far as I know, the latest reported revision is A02.

Unfortunately, you are correct. The online tools do require a service tag. But you should have received a Dell Order number and Customer number. Using those, you would contact Dell Order Support via phone. Once they verify the Dell Order number and Customer number to you, they would then transfer you to Technical Support to arrange the monitor exchanges.

Are you saying that these U2415 did not ship with the following cables in the monitor box?
Power cable
mDP to DP cable
USB 3.0 upstream cable

If not, use the above instructions to have Technical Support send you the mDP to DP cable, part number JHF6D.

We received the mDp to Dp cables the issue is no one knows where to buy extra's it's like they don't exists unless you buy a monitor. Weird. I really don't understand why they didn't put a service tag number on these monitors when the support site requires one. Huge fail.

Dell has several mDP to DP cable part numbers depending on the monitor. If you look at the cable, there should be a 5 digit Dell part number on it. Using that part number, you would call Dell Spare Parts 1-800-357-3355 and ask if the cable is available for sale. Dell realizes this and in the future, no ETA, all monitors sold from Dell will have a service tag number.

What was the 5 digit part number?

sorry for the large text. copy and paste.

Thanks Chris. I called and they don't carry the part that came in the box only a 10 ft version. Too funny. We just bought 600 but the manufacture doesn't carry what they just sold me not 1 month ago. It's so simple. Sell something and keep selling it until you decide to stop. Then make some extra and put in a warehouse for your aftermarket sales to sell. If you can't do that then slow down and make good quality parts before trying to design something newer. New is great but support the old to.

HOTRON E246588 AWM STYLE 20276 VW-1 80 DEGREE C 30V HOTRON E246588 AWM I/II A/8 80 DEGREE C 30V PT-1

This is what is on the cable.

Thanks. I will be in the office tonight to look up the U2415 in the parts database to see if I can find the Dell 5 digit part number. These are all of the Dell mDP to DP cables I know of =
FGPT1, XKXRV, 05VX0, JHF6D, XKXRV

Odd. I checked the tool and do not see any cables attached to the monitor. But I checked the part numbers above. According to the tool, these are the only ones that are orderable =
05VX0 Cable, I/O, Mini-DP to DP, 1.8M
JHF6D Cable, I/O, Mini-DP to DP, 1.8M

Sounds good. I'll have to order both and see what I get. Now I'm going to have some fun getting the 14 flashing ones replaced which is not bad out of 500 that we have deployed. I'm going to try using DP to DP too to see if that resolves any issues.

Thanks,

Ron

hello Chris,

could you share the photos you may have in your system for the JHF6D cable you mentioned?  thank you.

happier88

This is all I can find. Looks to be a standard mDP to DP cable.