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August 6th, 2017 06:00

U2417H, no sound

 

I purchased two U2417H monitors a week ago for my new build computer. I'm unable to hear any sound, even though I can see the monitors are recognized by Windows 10 and it shows that sound should be playing (see the picture below). They're connected by mDP to DP cables from the monitors to the GPU. However, I've also tried DP cables and HDMI cables and I'm having the same problem with those as well. I've tried just connecting one monitor and it still doesn't work. I'm sure it's a simple fix but I can't figure it out for the life of me. I've tried using headphones in the front jack and sound works fine from there. Also tried all the different options found in 'Sound' on Windows 10. Picture showing sound should be playing: i.gyazo.com/a0c66aa39fc936e1423379393775dc10.png

 

Appreciate any help!

Community Manager

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54.9K Posts

August 7th, 2017 07:00

The U2417H does not have internal speakers. It has an Audio Line out jack (page 9) to be used with powered external speakers. Did you plug powered external speakers into the U2417H Audio Line out jack?

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