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U2713h Card Reader not working revision A01
My card reader doesn't work and I have seen previous posts regarding this but have not found the solution. Is this something I can fix or will the monitor need to be exchanged?
Dell-Jyotpal F
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August 8th, 2013 12:00
Hi mikeplunket,
We can try a couple of steps here and check if the card reader starts to work or not. First, disconnect the USB upstream cable from back of the computer's tower and the monitor as well. Then follow the steps below:
mikeplunket
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August 8th, 2013 14:00
I have followed these steps and still the card reader doesn't work. The USB ports work okay
Dell-Jyotpal F
2 Intern
2 Intern
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280 Posts
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August 8th, 2013 14:00
Hi mikeplunket,
Well if the USB ports are working, then its a clear indication that the Card Reader on the monitor seems to have gone bad because the USB ports and Card Reader communicate to the computer through the same upstream cable.
In such a situation, the whole monitor needs to be replaced. Also please share the Country you reside in.
If the monitor is still under warranty and if you have a copy of your invoice, then you can let me know and I can help you with the replacement.
Note: Do not post any information regarding to your monitor like order number or invoice number etc. here on the open forum.
Awaiting for your reply.
mikeplunket
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August 8th, 2013 14:00
I am in England and bought the Monitor through Amazon only a couple of weeks ago, please let me know what I need to do
Dell-Jyotpal F
2 Intern
2 Intern
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280 Posts
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August 8th, 2013 15:00
Hi mikeplunket,
Thank you for the information.