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May 22nd, 2018 10:00

U2718Q, yellow tint issue

IMG_4817.JPGIMG_4818.JPGIMG_4819.JPGIMG_4820.JPGIMG_4821.JPGIMG_4822.JPGIMG_4823.JPGIMG_4824.JPGThere is obvious yellow tint on the left and right part of my display, I wonder if this is only for my case or its common for U2718Q?

 

PS Light leakage:IMG_4807.JPG

Community Manager

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54.9K Posts

May 22nd, 2018 12:00

Note, Dell monitors are not validated in a dark room. All monitors are inspected per industry standard, which is with 150lux ambient lighting (similar to typical office lighting). This monitor passes the BID (Built-in Diagnostic) for overall uniformity and would not be exchanged by Dell.

21 Posts

May 22nd, 2018 16:00

What about the yellow tint issue? That part bothers most

Community Manager

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54.9K Posts

May 23rd, 2018 05:00

It passes our manufacturer specifications for overall uniformity.

21 Posts

May 23rd, 2018 22:00

Does it mean even if I exchange for another U2718Q item, it's highly possible that the new one would have same issue? (The issue is it looks darker in the edges). What's the resource of those BID pictures? Are they only for my item?

Community Manager

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54.9K Posts

May 24th, 2018 07:00

 

Does it mean even if I exchange for another U2718Q item
* Because it passes our manufacturer specifications for overall uniformity, Dell would not exchange it.

it's highly possible that the new one would have same issue? (The issue is it looks darker in the edges)
* Speculative, unknown.

What's the resource of those BID pictures? Are they only for my item?
* The pictures you posted are of your U2718Q, correct?

21 Posts

May 24th, 2018 14:00

STOP emphasizing that I can not exchange it. I did not purchase from dell.com so you have no power in determining either this could be exchanged or not.

Community Manager

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54.9K Posts

May 25th, 2018 06:00

 

You never mentioned in any prior post that you did NOT purchase this from Dell. So my posting of the Dell exchange policy was valid.

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