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February 13th, 2019 14:00
U2719DC, USB Type-C, CalDigit dock, not working
Hi Chris,
I've got the the same problem as described with my U2719DC. If the U2719DC is connected to the laptop via the USB Type-C to USB Type-C, it is working fine.
If it is connected via USB Type-C to a Thunderbolt 3 dock (CalDigit TS3plus-dock) (USB Type-C to USB Type-C U2719DC) it doesn't work, it stays black. If I use a USB Type-C to DP adapter (CalDigit TS3plus-dock USB Type-C --> DP on the U2719DC side) it also works fine.
Any suggestions?
Regards Sascha
DELL-Chris M
Community Manager
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56.9K Posts
0
February 14th, 2019 06:00
Perhaps the supplied U2719DC USB Type-C cable (C to C) is just not compatible with that CalDigit dock? Maybe you need their specific Thunderbolt 3 cable?
branning
1 Message
0
September 25th, 2019 13:00
I am having the exact same issue. Dell U2719DC connected to Caldigit TS3+ does not work, but connecting the monitor directly to the USB-C port on the laptop works fine.
Per the suggestion, used the Caldigit Thunderbolt3 cable to connect the monitor to the dock, and purchased a second Thunderbotl cable to connect the laptop to the dock. That didn't make any difference.
OP, what did you end up doing? I'm considering returning the monitor.
yudi666
1 Message
0
October 24th, 2019 12:00
same issue, Mac (late 2018 version) to U2719DC directly via USB-C cable, monitor works. but if Mac to Belkin Thunderblot 3 Dock then via USB-C to monitor, it says no signal then black out...I thought it was Belkin's problem then I returned the dock. So sorry for Belkin, but seems its Dell made this
TW70
1 Message
0
November 8th, 2019 03:00
Same issue here. Did you find a resolution? Has anyone contacted Dell support?
charleychaoyi
1 Message
0
March 14th, 2020 19:00
same issues here...