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June 24th, 2019 15:00

U4919DW, horizontal lines watching YouTube video

Just received new U4919DW monitor. Changing resolution from 5120x1440 and setting YouTube playback to 720p is not resolving the horizontal line issue when trying to watch YouTube or other online video. I do not have this issue watching same videos through Dell 2414 monitor. Next steps? What is the underlying cause for this (e.g.,PC's video drivers)? Are there minimum video driver requirements for the Ultrasharp monitors?

Community Manager

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54.9K Posts

June 26th, 2019 09:00

 

* Which 2414 monitor?
E2414H 1920x1080 60Hz
P2414H 1920x1080 60Hz
U2414H 1920x1080 60Hz
UP2414Q 3840x2160 60Hz

* What PC model?
* What video card?
* What operating system?

 

Click here for the U4919DW User's Guide

Click here for the U4919DW System Requirements and Supported Configuration


Click here for the U4919DW Usage and Troubleshooting Guide

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