UP2716D, Calibration software does not work

Did you only have one UP2716D connected to the computer when calibration was attempted? If not, try it.

When I go to the UP2716D support page and change the operating system to Windows 10 64-bit, the X-rite version listed is 1.5.10.

So disconnect the second monitor from the computer, uninstall DUCCS 1.5.3 and any retail versions, reboot the computer, install DUCCS 1.5.10, reboot the computer, then attempt to calibrate the single monitor. I would plug the i1DisplayPro directly into the computer, not the monitor. Post your results when done.

I'll give it another shot as soon as I can. I originally had the iProfiler software installed. I uninstalled it as recommended by this site. Since the monitors came with only one working displayport cable I could only try and calibrate one monitor. I installed the DUCCS that came with the monitors as well as The Dell Monitor Manager. Downloaded and installed the software and It froze at the start measurement screen the first time I ran it with the IDisplayPro connected to the computer. 

Tried a few more times with the same result. Also noted the screen randomly going black for a few seconds. Found this forum and it was recommended to uninstall Dell Display Monitor. That did take care of the Blackout issue.

I purchased some new Cable Matters displayport cables. That fixed the connectivity issue. I tried once again to calibrate still no luck. Searched these forums and saw that it was recommended to go back to 1.5.3. Tried that and it worked. Kind of. It allowed me to calibrate both displays without any fiddling around with turning monitors on and off, disconnecting cables, none of the work around nonsense. Just like the iProfile software.

Then I noticed 1.5.3 did not allow me to save to CAL1 or CAL2. It also did not recognize GB-LED backlight. So I tried again with the latest 1.5.10 software. Uninstalled 1.5.3. Deleted all of the ICC profiles generated with it. Disconnected the second monitor. Rebooted the computer Installed 1.5.10. Ran 1.5.10 and once again it froze on the Start Measurement screen.

This is when I finally gave up and posted to this forum. As a photographer I've always used two monitors and have never had an issue with calibration. These are my first and maybe last wide gamut hardware calibrated monitors. I would have thought that using the latest in graphics cards and displayport cabling that calibration would be pretty straight forward. The idea of having to turn off monitors, remove USB cables, and only calibrate using the computers USB ports is step in the wrong direction. I can calibrate both monitors with no issues at all using the iProfile and 1.5.3 software.

Before going through the process of uninstalling and reinstalling DUCCS software. Is it even possible to calibrate two monitors using 1.5.10?  

I was told to never have both connected when calibrating. Did you test versions 1.5.9 and 1.5.8?

* The monitor should be set to Factory Defaults in the OSD (On Screen Display). Look for Other Settings- Factory Reset- Reset All Settings
* The monitor USB upstream cable must be connected to the computer USB port
* In a two or more monitor setup, only ONE monitor should be connected to the computer via USB upstream cable at a time when calibrating
* DisplayPort 1.2 must be disabled in the monitor OSD (On Screen Display) -Display Settings before calibration
* The Xrite i1Display Pro device should be tested in TWO ways =
Test it connected directly to the computer USB ports
Test it on all of the monitor bottom USB downstream ports

So by connected are you referencing the USB cables? I currently have both monitors connected to the graphic card with two separate cables. DP 1.2 is disabled on both monitors. So I should be able to...

• Uninstall iDisplay software.
• Delete current icc profiles for each monitor from "Color Management" within Windows.
• Reboot.
• Install DUCCS 1.5.8 or 1.5.9 or 1.5.10.
• Reboot.
• Reset both monitors with OSD Factory Reset.
• Unplug USB Upstream cable from 2nd monitor.
• Calibrate Primary monitor and save profile.
• Unplug USB cable from Primary monitor.
• Plug USB cable to 2nd monitor back in.
• Calibrate 2nd monitor and save profile.
• Plug USB cable back into Primary monitor.
• Enjoy properly hardware calibrated monitors?

Will give it a shot soon.

So by connected are you referencing the USB cables?
* I am saying disconnect the second monitors both USB and video cables from the computer as rproulx did.

Thank you for the tips. Seems like a lot of trouble. Hopefully they will be able to fix with a software update. I will post back when and if I am able to calibrate properly.

All right, Tell me where I went wrong. Does Dell understand that a lot of photographers run two monitor setups?

• Control Panel > Uninstall Programs > i1Profiler
• Control Panel > Uninstall Programs > X-Rite Device Service Manager
• Color Management > Remove all .icm profiles for Display 1 & 2
• Shutdown > Remove cables from 2nd monitor.
• Update Monitor Firmware
• Install DUCCS 1.5.10
• Color Management > All Profiles > Removed all references to the two monitors.
• Restart
• Insert iDisplay to downward port of Display 1
• Start DUCCS
• Reset Monitor to Factory Default
• Start Calibration
• Finish Calibration Save .icm profile as Dell UP2716DR.icm
• Close DUCCS
• Shutdown Computer
• Unplug USB & DP cables from Monitor 1. Plug USB & DP cables back in to Monitor 2.
• Restart Computer
• Insert iDisplay to downward port of Display 2
• Start DUCCS
• Get stuck once again at calibration page. *** Dell!
• Restart DUCCS
• Calibrator is recognized on home screen just as it was earlier but not recognized when trying to start calibration.
• Not allowed to start measurement even after plugging calibrator into the computer!
• Another failure.
• Let me try the unplug trick with the second monitor
• Shutdown computer
• Unplug all cables from second monitor. Hold Power button for 30 seconds.
• Plugged all cables back into second monitor.
• Restarted the computer
• Factory reset of second monitor. First monitor is still unplugged.
• Start DUCCS
• DUCCS Not Responding when getting to actual calibration page!

Am I missing something here? The first monitor calibrates just fine. The second monitor even with the first monitor completely unplugged WILL NOT CALIBRATE WITH DUCCS!

What is really frustrating is the profiler software that comes with iDisplay Pro will calibrate anything and everything without a hiccup. Including a third LG monitor that was unplugged throughout this attempt at calibration The Dell software can barely calibrate its own monitors targeted at people who want and will pay extra for monitors that can be properly calibrated.

Test the iDisplay in all of the second monitors USB downstream ports =
Two bottom
Two side

Then plug the iDisplay into the computer USB downstream ports and retest.

I tried bottom, side, and computer. Received audible confirmation each time the calibrator was unplugged and plugged back in. When starting DUCCS the first three icons in the lower right went from red X to green check mark indicating that the calibrator was present and legit. Only when I get to the actual calibration screen does DUCCS have a problem.

Like I said earlier The iProfiler software will calibrate no matter how things are set up. DUCCS apparently needs some sort of complicated ritual that I have yet to master or maybe the second monitor has some sort of issue with hardware calibration.

I did not try versions 1.5.8 or 1.5.9. I really did not think that calibration would become so much of a problem. I've been calibrating my monitors for over ten years now and do not believe it should take this much time and aggravation. Is there a version of the DUCCS that absolutely works properly that I should give one more try?

All,

Please review these Dell KB articles.

Updating the firmware for the Dell UP2516D and UP2716D

Dell UltraSharp Color Calibration Software (DUCCS) for UP2516D and UP2716D