Backup of Documentum is getting faied

Hello Everyone,

We are still using Networker 7.4 on our premise and one of our documentum application database backup is getting failed with

“nsrnmdsv: Database backup command "nsrnmddbf.bat" failed to execute.

nsrnmdsv: DB backup: Failed with an error message: The command nsrnmddbf.bat sysbackup SQLServer failed with exit code 256.” error.

Please check the below logs I have uploaded and please let us know your question/suggestion or findings so that we can take successful backup of the Databases again.

Daemon Raw Logs Server  >>

6/29/2017 11:57:06 AM  0 nsrexecd GSS Legato authentication user session entry (warning): "User authentication session timed out and is now invalid.". Session number = 1008498:5e5b98, domain = 0, user name = 10805, NetWorker Instance Name = NT AUTHORITY
6/29/2017 11:57:06 AM  0 nsrd savegroup info: starting DCTM_NMD (with 1 client(s))
6/29/2017 11:58:20 AM  0 nsrd ncorp-dcm-28:DCB_RanbaxyDCM:FTI_RanbaxyDCM_ftindex_01: saving to pool 'DCMPool' (DCM_NMD_6132) 
6/29/2017 11:58:43 AM  0 nsrmmdbd              pools supported: DCMPool;
6/29/2017 12:09:49 PM  0 nsrd ncorp-dcm-28:DCB_RanbaxyDCM:FTI_RanbaxyDCM_ftindex_01: done saving to pool 'DCMPool' (DCM_NMD_6132) 24 GB
6/29/2017 12:10:14 PM  0 nsrmmdbd              pools supported: DCMPool;
6/29/2017 12:10:25 PM  0 nsrd write completion notice: Writing to volume DCM_NMD_6132 complete
6/29/2017 12:12:36 PM  0 nsrd ncorp-dcm-20:DCB_RanbaxyDCM:metadata saving to pool 'DCMPool' (DCM_NMD_6132) 
6/29/2017 12:13:00 PM  0 nsrmmdbd              pools supported: DCMPool;
6/29/2017 12:14:01 PM  0 nsrd ncorp-dcm-20:DCB_RanbaxyDCM:metadata done saving to pool 'DCMPool' (DCM_NMD_6132) 4 KB
6/29/2017 12:14:11 PM  0 nsrmmdbd              pools supported: DCMPool;
6/29/2017 12:14:31 PM  0 savegrp command ' nsrnmdsv -f "c:\emc_scripts\nsrnmd_win.cfg" -l full -D9 -s 10.6.5.103 -g DCTM_NMD -LL -m ncorp-dcm-20 -l full -q -W 78 -N DCB_RanbaxyDCM DCB_RanbaxyDCM' for client ncorp-dcm-20 exited with return code 1.
Unable to render the following message: savegrp:DCTM_NMD * ncorp-dcm-20:DCB_RanbaxyDCM  See the file C:\Program Files\Legato\nsr\tmp\sg\DCTM_NMD\sso.000003 for output of save command.

6/29/2017 12:14:31 PM  0 savegrp ncorp-dcm-20:DCB_RanbaxyDCM failed.
6/29/2017 12:14:32 PM  0 nsrd ncorp-extbkp-01.ranbaxy.com:index:ncorp-dcm-20 saving to pool 'DCMPool' (DCM_NMD_6132) 
6/29/2017 12:14:55 PM  0 nsrmmdbd              pools supported: DCMPool;
6/29/2017 12:15:22 PM  0 nsrd ncorp-extbkp-01.ranbaxy.com:index:ncorp-dcm-20 done saving to pool 'DCMPool' (DCM_NMD_6132) 740 MB
6/29/2017 12:15:22 PM  0 nsrd savegroup failure alert: DCTM_NMD Completed/Aborted, Total 1 client(s), 0 Clients disabled, 0 Hostname(s) Unresolved, 1 Failed, 0 Succeeded.
Unable to render the following message: C:\WINDOWS\system32>nsrlog -f "C:\Program Files\nsr\logs\complete.txt" 

6/29/2017 12:15:22 PM  0 nsrd savegroup alert: DCTM_NMD completed, Total 1 client(s), 1 Failed. Please see group completion details for more information.
Unable to render the following message: C:\WINDOWS\system32>nsrlog -f "C:\Program Files\nsr\logs\complete.txt" 

Unable to render the following message: ete.txt"
Unable to render the following message: ete.txt"
6/29/2017 12:15:23 PM  0 nsrd runq: NSR group DCTM_NMD exited with return code 1.
6/29/2017 12:15:41 PM  0 nsrmmdbd              pools supported: DCMPool;
6/29/2017 12:15:56 PM  0 nsrd write completion notice: Writing to volume DCM_NMD_6132 complete
Unable to render the following message: C:\WINDOWS\system32>smtpmail -s "Job Completed Sucessfully" -h 10.6.5.121 XtenderAlerts@ranbaxy.com   0<"C:\Program Files\nsr\logs\complete.txt"

Unable to render the following message: C:\WINDOWS\system32>smtpmail -s "Job Completed Sucessfully" -h 10.6.5.121 XtenderAlerts@ranbaxy.com   0<"C:\Program Files\nsr\logs\complete.txt"

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Output of the file C:\Program Files\Legato\nsr\tmp\sg\DCTM_NMD\sso.000003

06/29/17 11:57:07 nsrnmdsv: nmdutl_process_cfg_file: Reading configuration file:c:\emc_scripts\nsrnmd_win.cfg
06/29/17 11:57:07 nsrnmdsv: Writing debug messages to C:\progra~1\Legato\nsr\applogs\nmd.log
06/29/17 11:57:07 nsrnmdsv: WARNING: FTI name is set to RanbaxyDCM_ftindex_01
06/29/17 12:10:43 nsrnmdsv: Error: An error occurred during the NMD task execution: The command nsrnmddbf.bat sysbackup SQLServer failed with exit code 256.

06/29/17 12:12:38 nsrnmdsv: off 0 len 3088 file #1 DCTM_PHY_RanbaxyDCM
06/29/17 12:12:38 nsrnmdsv: off 3088 len 240 file #2 /docbase/RanbaxyDCM/FTI/RanbaxyDCM_ftindex_01/
06/29/17 12:12:38 nsrnmdsv: off 3328 len 228 file #3 /docbase/RanbaxyDCM/scope/FTI_ALL/
06/29/17 12:12:38 nsrnmdsv: off 3556 len 220 file #4 /docbase/RanbaxyDCM/FTI_ALL/
06/29/17 12:12:38 nsrnmdsv: off 3776 len 216 file #5 /docbase/RanbaxyDCM/FTI/
06/29/17 12:12:38 nsrnmdsv: off 3992 len 224 file #6 /docbase/RanbaxyDCM/level/FULL/
06/29/17 12:14:01 nsrnmdsv: Task cleanup is successful

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Output of nsrlog -f "C:\Program Files\nsr\logs\complete.txt"

Jun 29 12:15:22 ncorp-extbkp-01.ranbaxy.com: NetWorker savegroup failure: (alert) DCTM_NMD Completed/Aborted, Total 1 client(s), 0 Clients disabled, 0 Hostname(s) Unresolved, 1 Failed, 0 Succeeded.
Jun 29 12:15:22 ncorp-extbkp-01.ranbaxy.com:  DCTM_NMD completed, Total 1 client(s), 1 Failed. Please see group completion details for more information.
Jun 29 12:15:22 ncorp-extbkp-01.ranbaxy.com: Failed: ncorp-dcm-20
Jun 29 12:15:22 ncorp-extbkp-01.ranbaxy.com: Start time:   Thu Jun 29 11:57:06 2017
Jun 29 12:15:22 ncorp-extbkp-01.ranbaxy.com: End time:     Thu Jun 29 12:15:22 2017
Jun 29 12:15:22 ncorp-extbkp-01.ranbaxy.com: --- Unsuccessful Save Sets ---
Jun 29 12:15:22 ncorp-extbkp-01.ranbaxy.com: * ncorp-dcm-20:DCB_RanbaxyDCM savegrp: suppressed 3 lines of output.
Jun 29 12:15:22 ncorp-extbkp-01.ranbaxy.com: * ncorp-dcm-20:DCB_RanbaxyDCM 06/29/17 12:10:43 nsrnmdsv: Error: An error occurred during the NMD task execution: The command nsrnmddbf.bat sysbackup SQLServer failed with exit code 256.
Jun 29 12:15:22 ncorp-extbkp-01.ranbaxy.com: * ncorp-dcm-20:DCB_RanbaxyDCM
Jun 29 12:15:22 ncorp-extbkp-01.ranbaxy.com: * ncorp-dcm-20:DCB_RanbaxyDCM 06/29/17 12:12:38 nsrnmdsv: off 0 len 3088 file #1 DCTM_PHY_RanbaxyDCM
Jun 29 12:15:22 ncorp-extbkp-01.ranbaxy.com: * ncorp-dcm-20:DCB_RanbaxyDCM 06/29/17 12:12:38 nsrnmdsv: off 3088 len 240 file #2 /docbase/RanbaxyDCM/FTI/RanbaxyDCM_ftindex_01/
Jun 29 12:15:22 ncorp-extbkp-01.ranbaxy.com: * ncorp-dcm-20:DCB_RanbaxyDCM 06/29/17 12:12:38 nsrnmdsv: off 3328 len 228 file #3 /docbase/RanbaxyDCM/scope/FTI_ALL/
Jun 29 12:15:22 ncorp-extbkp-01.ranbaxy.com: * ncorp-dcm-20:DCB_RanbaxyDCM 06/29/17 12:12:38 nsrnmdsv: off 3556 len 220 file #4 /docbase/RanbaxyDCM/FTI_ALL/
Jun 29 12:15:22 ncorp-extbkp-01.ranbaxy.com: * ncorp-dcm-20:DCB_RanbaxyDCM 06/29/17 12:12:38 nsrnmdsv: off 3776 len 216 file #5 /docbase/RanbaxyDCM/FTI/
Jun 29 12:15:22 ncorp-extbkp-01.ranbaxy.com: * ncorp-dcm-20:DCB_RanbaxyDCM 06/29/17 12:12:38 nsrnmdsv: off 3992 len 224 file #6 /docbase/RanbaxyDCM/level/FULL/
Jun 29 12:15:22 ncorp-extbkp-01.ranbaxy.com: * ncorp-dcm-20:DCB_RanbaxyDCM 06/29/17 12:14:01 nsrnmdsv: Task cleanup is successful
Jun 29 12:15:22 ncorp-extbkp-01.ranbaxy.com: --- Successful Save Sets ---
Jun 29 12:15:22 ncorp-extbkp-01.ranbaxy.com:   ncorp-extbkp-01.ranbaxy.com: index:ncorp-dcm-20 level=full, 740 MB 00:00:51    597 files
Jun 29 12:15:22 ncorp-extbkp-01.ranbaxy.com: NetWorker savegroup: (alert) DCTM_NMD completed, Total 1 client(s), 1 Failed. Please see group completion details for more information.
Jun 29 12:15:22 ncorp-extbkp-01.ranbaxy.com: Failed: ncorp-dcm-20
Jun 29 12:15:22 ncorp-extbkp-01.ranbaxy.com: Start time:   Thu Jun 29 11:57:06 2017
Jun 29 12:15:22 ncorp-extbkp-01.ranbaxy.com: End time:     Thu Jun 29 12:15:22 2017
Jun 29 12:15:22 ncorp-extbkp-01.ranbaxy.com: --- Unsuccessful Save Sets ---
Jun 29 12:15:22 ncorp-extbkp-01.ranbaxy.com: * ncorp-dcm-20:DCB_RanbaxyDCM savegrp: suppressed 3 lines of output.
Jun 29 12:15:22 ncorp-extbkp-01.ranbaxy.com: * ncorp-dcm-20:DCB_RanbaxyDCM 06/29/17 12:10:43 nsrnmdsv: Error: An error occurred during the NMD task execution: The command nsrnmddbf.bat sysbackup SQLServer failed with exit code 256.
Jun 29 12:15:22 ncorp-extbkp-01.ranbaxy.com: * ncorp-dcm-20:DCB_RanbaxyDCM
Jun 29 12:15:22 ncorp-extbkp-01.ranbaxy.com: * ncorp-dcm-20:DCB_RanbaxyDCM 06/29/17 12:12:38 nsrnmdsv: off 0 len 3088 file #1 DCTM_PHY_RanbaxyDCM
Jun 29 12:15:22 ncorp-extbkp-01.ranbaxy.com: * ncorp-dcm-20:DCB_RanbaxyDCM 06/29/17 12:12:38 nsrnmdsv: off 3088 len 240 file #2 /docbase/RanbaxyDCM/FTI/RanbaxyDCM_ftindex_01/
Jun 29 12:15:22 ncorp-extbkp-01.ranbaxy.com: * ncorp-dcm-20:DCB_RanbaxyDCM 06/29/17 12:12:38 nsrnmdsv: off 3328 len 228 file #3 /docbase/RanbaxyDCM/scope/FTI_ALL/
Jun 29 12:15:22 ncorp-extbkp-01.ranbaxy.com: * ncorp-dcm-20:DCB_RanbaxyDCM 06/29/17 12:12:38 nsrnmdsv: off 3556 len 220 file #4 /docbase/RanbaxyDCM/FTI_ALL/
Jun 29 12:15:22 ncorp-extbkp-01.ranbaxy.com: * ncorp-dcm-20:DCB_RanbaxyDCM 06/29/17 12:12:38 nsrnmdsv: off 3776 len 216 file #5 /docbase/RanbaxyDCM/FTI/
Jun 29 12:15:22 ncorp-extbkp-01.ranbaxy.com: * ncorp-dcm-20:DCB_RanbaxyDCM 06/29/17 12:12:38 nsrnmdsv: off 3992 len 224 file #6 /docbase/RanbaxyDCM/level/FULL/
Jun 29 12:15:22 ncorp-extbkp-01.ranbaxy.com: * ncorp-dcm-20:DCB_RanbaxyDCM 06/29/17 12:14:01 nsrnmdsv: Task cleanup is successful
Jun 29 12:15:22 ncorp-extbkp-01.ranbaxy.com: --- Successful Save Sets ---
Jun 29 12:15:22 ncorp-extbkp-01.ranbaxy.com:   ncorp-extbkp-01.ranbaxy.com: index:ncorp-dcm-20 level=full, 740 MB 00:00:51    597 files

Best Regards,

Abhishek Bhola