Error: savefs: Cannot retrieve the client resources.

Assuming these backups were working prior to the migration.

Follow this.

- Uninstall the NetWorker client 7.6

- rename the directory C:\Program Files\Legato

- Install the NetWorker 8.1.1.x client binaries on this server.

- Test backups.

Is there any alternative to this?

At this moment, we do not prefer this action to be taken due to some restrictions.

Hello,

Please verify ping and nslookup is working fine.

Make sure that the alias associated with the client is specified in the aliases field of the associated client resource

Rename nsrladb and restart Nertworker client services.

Hopefully It should resolve the issue.

Regards,

Pawan

You might be missing alias or something... go to client and run savefs -s -vpn and see what does it say. If it says hostname is missing then most likely you have FQDN definition of client and you need to add it to alias list of the client.

pawankumawat ,

         i guess you meant the nsrladb folder inside the nsr folder ?

crazyrov wrote: pawankumawat ,          i guess you meant the nsrladb folder inside the nsr folder ?

Yes and Thank you

I could have been more specific.

Regards,

Pawan

Hi Pawan,

Thanks for your response.

Ping and nslookup are working fine. I have also added host entries in the 'hosts' files of both server and client.

I have also verified the alias and it seems to be perfect.

The main issue is that I could not find nsrladb folder in nsr directory of the client. Can you please confirm the location of this folder?

Note: Client is a Windows 2008 server.

Please can you post output for the following commands.

From backup server run “rpcinfo –p winserver”

From client run “rpcinfo –p ‘backup server name’

I know you’ve tried this from client side, but please can you try from server side and post output.

Savegrp -vvv –L full –c winserver –G winserver

Kind Regards

Kobus Strydom

27 71 680 8142

savegrp -vvv –l full –c winserver –G winserver

7266:savegrp: Only one group name allowed

usage: savegrp [ ] [-R | -G] [groupname]

: [-EIOFVbmnpv] [-l level | -C schedule] [-e expiration time]

           [-w browse time] [-y retention time] [-t date] [-r retries]

           [-P printer] [-W width] [-c client ...]

I see earlier post mention "90088:savefs: Cannot find the NSR group resource named 'winserver'

and your last post 90088:savefs: "Cannot find the NSR client resource named 'winserver'"

Is 'winserver' a client or a group resource?

Hi Kobus Strydom,

In order to avoid confusion, we create the group with a name same as the client's. So, there is a group 'winserver' with a client 'winserver' in it.

Following error was displayed in the NetWorker Management console:

90088:savefs: Cannot find the NSR group resource named 'winserver'

Following error was displayed when i executed savefs -s -vpn on client.

90088:savefs: Cannot find the NSR client resource named 'winserver'.

Hi Kobus Strydom,
The output is as follows:

From Backup Server

rpcinfo -p winserver

   program vers proto   port  service

    100000    2   tcp   7938  portmapper

    100000    2   udp   7938  portmapper

    390436    1   tcp   8289

    390435    1   tcp   8346

    390113    1   tcp   7937  nsrexecd

From the Client

program vers proto   port

  100000    2   tcp   7938

  100000    2   udp   7938

  390436    1   tcp   9046

  390435    1   tcp   8559

  390113    1   tcp   7937

  390103    2   tcp   8386

  390109    2   tcp   8386

  390110    1   tcp   8386

  390120    1   tcp   8386

  390109    2   udp   8730

  390107    5   tcp   8065

  390107    6   tcp   8065

  390114    1   tcp   8075

  390439    1   tcp   8786

  390433    1   tcp   9161

  390105    5   tcp   8170

  390105    6   tcp   8170

  390438    1   tcp   9696

  390430    1   tcp   7964

  390429  101   tcp   8148

  390111    1   tcp   7955

  390104  205   tcp   8174

  390104  305   tcp   9821

program vers proto   port

  100000    4   tcp    111

  100000    3   tcp    111

  100000    2   tcp    111

  100000    4   udp    111

  100000    3   udp    111

  100000    2   udp    111

  100024    1   udp  26365

  100024    1   tcp  26989

  390402    1   tcp   9001

  390436    1   tcp   9046

  390435    1   tcp   8559

  390113    1   tcp   7937

  390103    2   tcp   8386

  390109    2   tcp   8386

  390110    1   tcp   8386

  390120    1   tcp   8386

  390109    2   udp   8730

  390107    5   tcp   8065

  390107    6   tcp   8065

  390114    1   tcp   8075

  390439    1   tcp   8786

  390433    1   tcp   9161

  390105    5   tcp   8170

  390105    6   tcp   8170

  390438    1   tcp   9696

  390430    1   tcp   7964

  390429  101   tcp   8148

  390111    1   tcp   7955

  390104  205   tcp   8174

  390104  305   tcp   9821

Hi Hrvoje Crvelin,

Thanks for responding.

When I executed the mentioned command on the client, following error message was displayed.

90088:savefs: Cannot find the NSR client resource named 'winserver'.

90069:savefs: Cannot retrieve the client resources.

Any suggestions?