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INCR Exchange Backup Fails
I am receiving an error when I try to backup my Exchange store via an incremental backup (full works fine). I have updated the server to the latest NetWorker client (7.3.2 Jumbo Update 1) and the latest NetWorker Module for Exchange (5.0). Here are the errors from my daemon.log:
* MSEXCH:IS [8172] 04/30/07 16:00:21 nsrxchsv_ese.exe Version: 5.0.0.315 Supporting Exchange 2000, Exchange 2003 and Exchange 2007
* MSEXCH:IS [8172] 04/30/07 16:00:21 System Version: 5.2 Build 3790 Service Pack 1
* MSEXCH:IS [8172] 04/30/07 16:00:21 ESEBCLI2.DLL Version: 6.5.7638.1 Service Pack 2
* MSEXCH:IS [8172] 04/30/07 16:00:21 Performing an Exchange save operation; save level is Incremental (Legato Backup Level: incr).
* MSEXCH:IS [8172] 04/30/07 16:00:21 Parsing parameters from the command line...
* MSEXCH:IS [8172] 04/30/07 16:00:21 Opening connection to NetWorker Server...
* MSEXCH:IS [8172] 04/30/07 16:00:23 Processing storage group
* MSEXCH:IS [8172] 04/30/07 16:00:25 Backup storage group
* MSEXCH:IS [8172] 04/30/07 16:03:35 Backup of logs for storage group was successful
* MSEXCH:IS [8172] 04/30/07 16:03:36 HrESEBackupTruncateLogs: Error returned from an ESE function call (d).
* MSEXCH:IS (0xc7ff1004)
* MSEXCH:IS [8172] 04/30/07 16:03:36 hrErrorFromESECall last error: -1032 (0xfffffbf8)
* MSEXCH:IS [8172] 04/30/07 16:03:36 The backup failed; status is 0xc7ff1004.
* MSEXCH:IS [8172] 04/30/07 16:03:36 Completed backup Status: 0xc7ff1004
* MSEXCH:IS unknown error -939585532 (0xc7ff1004)
* MSEXCH:IS [8172] 04/30/07 16:03:36 Backup operation finished with errors. No savetime was sent.
Any help would be greatly appreciated. Thanks.
* MSEXCH:IS [8172] 04/30/07 16:00:21 nsrxchsv_ese.exe Version: 5.0.0.315 Supporting Exchange 2000, Exchange 2003 and Exchange 2007
* MSEXCH:IS [8172] 04/30/07 16:00:21 System Version: 5.2 Build 3790 Service Pack 1
* MSEXCH:IS [8172] 04/30/07 16:00:21 ESEBCLI2.DLL Version: 6.5.7638.1 Service Pack 2
* MSEXCH:IS [8172] 04/30/07 16:00:21 Performing an Exchange save operation; save level is Incremental (Legato Backup Level: incr).
* MSEXCH:IS [8172] 04/30/07 16:00:21 Parsing parameters from the command line...
* MSEXCH:IS [8172] 04/30/07 16:00:21 Opening connection to NetWorker Server...
* MSEXCH:IS [8172] 04/30/07 16:00:23 Processing storage group
* MSEXCH:IS [8172] 04/30/07 16:00:25 Backup storage group
* MSEXCH:IS [8172] 04/30/07 16:03:35 Backup of logs for storage group was successful
* MSEXCH:IS [8172] 04/30/07 16:03:36 HrESEBackupTruncateLogs: Error returned from an ESE function call (d).
* MSEXCH:IS (0xc7ff1004)
* MSEXCH:IS [8172] 04/30/07 16:03:36 hrErrorFromESECall last error: -1032 (0xfffffbf8)
* MSEXCH:IS [8172] 04/30/07 16:03:36 The backup failed; status is 0xc7ff1004.
* MSEXCH:IS [8172] 04/30/07 16:03:36 Completed backup Status: 0xc7ff1004
* MSEXCH:IS unknown error -939585532 (0xc7ff1004)
* MSEXCH:IS [8172] 04/30/07 16:03:36 Backup operation finished with errors. No savetime was sent.
Any help would be greatly appreciated. Thanks.
ble1
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May 1st, 2007 11:00
powellind
7 Posts
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May 1st, 2007 12:00
-------------------------------------------------------------------------------
Event Type: Error
Event Source: ESE
Event Category: General
Event ID: 485
Date: 4/30/2007
Time: 4:03:36 PM
User:
Computer:
Description:
Information Store (3104): An attempt to delete the file "filename.log" failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ". The delete file operation will fail with error -1032 (0xfffffbf8).
-------------------------------------------------------------------------------
Explanation
An unexpected error was encountered while trying to delete a file.
You will receive the following phrase in the event Description:
Information Store (number) An attempt to delete the file path\filename failed with system error [number] (hex code): [error]. The delete file operation will fail with error [number](hex code).
The file name can refer to a check file, a tmp.log file, a temp.edb file, or a temp.stm file.
The cause depends on the Error listed at the end of the Description section of the event. All known causes are listed below.
¿ Error -1032 = 0xfffffbf8 = 4294966264 = JET_errFileAccessDenied = Cannot access file - the file is locked or in use. Another process has "stolen" the file. A virus checker may mistakenly quarantine a file, or a backup process may temporarily deny access. A flat file backup system or anti-virus software may be running against the database or check file directories or the M: drive. This error can also occur if the permissions on the folder that contain the files for the information stores are not sufficient for the stores to function properly.
User Action
¿ For Error -1032. change the permissions on the folders that contain the information store files to the default permissions. Configure the flat file backup and anti-virus software to not scan the Exchange server information store subdirectories or the M: drive. Use Exchange-aware online backup and anti-virus software.
¿ NOTE: fix the root cause first. If the databases are inconsistent and you cannot run soft recovery, you may need to restore from online backup. As a last resort, you may need to repair the database with Eseutil /p, run Isinteg -fix, and then use ExMerge or Move Mailbox or .pst files to move the mailboxes to a new store, delete the current database, create a new one, and then use ExMerge or Move Mailbox or .pst files to move the mailboxes back into the blank database.