Another Windows 10 WIFI issue after update

Hello Scott,

Have you gone to the main Dell support page, input your service tag, and had the system redirect you to the support pages for your XPS18?   If you click on the Downloads and Drivers section select the WIn10 option from the "Change OS" dropdown.   If you then look under networking you should find the correct drivers and Intel software (ProSet) to download.

You can also try going directly to the Intel download page for the N7260.   Just make sure you change the OS to Windows 10 and select whether it's the 32-bit or 64-bit version that you are running on your system.

Let me know if downloading, either from our support site or from Intel, doesn't work.  And If not, what errors you're getting when trying to install the driver, and I'll see what else I can think of to help.

Todd

Todd thanks for the help but still not working. I uninstalled the N2230 driver and tried to install the N7260 driver but it did not work. Said Installation Blocked: " this software package cannot be installed on your system"

Log file:

Execute: setup.exe   /c mup
Error: setup.exe exited with return code: 104
MUP finished: Wed Aug 12 14:25:07 2015

Exiting with Return Code: 104


[08/12/15 14:25:07]    
--- End of Vendor Software Log ---

[08/12/15 14:25:07]    Vendor Software Return Code: 104
[08/12/15 14:25:07]    logo.png
[08/12/15 14:25:07]    Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
[08/12/15 14:25:07]    Exit Code set to: 5 (0x5)
[08/12/15 14:25:07]    Result: FAILURE
[08/12/15 14:25:09]    Open file: C:\ProgramData\Dell\UpdatePackage\Log\XPS-18_Network_Driver_9GNNW_WN32_18.11.0.8_A00.txt

I have a similar problem. I am trying to fix the vexing Windows 10 Wifi problem. I subscribed to Dell Technical Updates. One of the recommended updates is:

Driver and description: This package provides Intel 7260 WiFi Driver and is supported on XPS 8700 running the following Windows Operating systems: Windows 10.
Download URL: www.dell.com/.../DriversDetails;fileid=3475171474
Criticality:Recommended
Release date:7/29/2015 3:10:01 AM

However, installation was "blocked" - here are the technical details (not that I understand them... ;-)

[08/31/15 03:38:09] Update Package Execution Started
[08/31/15 03:38:09] Original command line: "C:\Users\Mark\Downloads\XPS-8700_Network_Driver_HV7H1_WN32_18.11.0_A00.EXE"
[08/31/15 03:38:09] DUP Framework EXE Version: 3.3.1.70
[08/31/15 03:38:09] DUP Release: HV7H1A00
[08/31/15 03:38:09] Intializing framework...
[08/31/15 03:38:10] logo.png
[08/31/15 03:38:14] User Command: attended
[08/31/15 03:38:14] DUP Capabilities Value: 35651583 (0x21FFFFF)
[08/31/15 03:38:14] DUP Vendor Software Version: 18.11.0
[08/31/15 03:38:14] Local System/Model Compatible with this Package? Yes
[08/31/15 03:38:14] Local System OS Version: 10.0.0.0
[08/31/15 03:38:14] OS Compatible with this Package? Yes
[08/31/15 03:38:14] Local System OS Language: EN
[08/31/15 03:38:14] Language Compatible with this Package? Yes
[08/31/15 03:38:14] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\XPS-87~1.0_A\miniunz.exe
[08/31/15 03:38:14] Extraction-arguments: -x C:\Users\Mark\DOWNLO~1\XPS-87~2.EXE -o -d C:\PROGRA~3\dell\drivers\XPS-87~1.0_A
[08/31/15 03:38:20] Extraction-GetExitCode: 0
[08/31/15 03:38:20] Identified Behavior : attended
[08/31/15 03:38:20] Temporary payload log file name: C:\ProgramData\dell\drivers\XPS-8700_Network_Driver_HV7H1_WN32_18.11.0_A00\DUPD09F.tmp
[08/31/15 03:38:20] Translated Command Line : mup.exe /v"/c mup" /l:"C:\ProgramData\dell\drivers\XPS-8700_Network_Driver_HV7H1_WN32_18.11.0_A00\DUPD09F.tmp"
[08/31/15 03:38:20] Path : C:\ProgramData\dell\drivers\XPS-8700_Network_Driver_HV7H1_WN32_18.11.0_A00
[08/31/15 03:38:20] Identified Behavior : attended
[08/31/15 03:39:02] Append Vendor Software Log: C:\ProgramData\dell\drivers\XPS-8700_Network_Driver_HV7H1_WN32_18.11.0_A00\DUPD09F.tmp
[08/31/15 03:39:02]
--- Start of Vendor Software Log ---

[08/31/15 03:39:02] ASCII payload log file detected.
[08/31/15 03:39:02] ****************************************
MUP started: Mon Aug 31 03:38:21 2015

Command Line: C:\ProgramData\Dell\drivers\XPS-8700_Network_Driver_HV7H1_WN32_18.11.0_A00\mup.exe /v/c mup /l:C:\ProgramData\dell\drivers\XPS-8700_Network_Driver_HV7H1_WN32_18.11.0_A00\DUPD09F.tmp
****************************************
Execute: setup.exe /c mup
Error: setup.exe exited with return code: 104
MUP finished: Mon Aug 31 03:39:02 2015

Exiting with Return Code: 104

[08/31/15 03:39:02]
--- End of Vendor Software Log ---

[08/31/15 03:39:02] Vendor Software Return Code: 104
[08/31/15 03:39:03] logo.png
[08/31/15 03:39:03] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
[08/31/15 03:39:03] Exit Code set to: 5 (0x5)
[08/31/15 03:39:03] Result: FAILURE
[08/31/15 03:39:07] Open file: C:\ProgramData\Dell\UpdatePackage\Log\XPS-8700_Network_Driver_HV7H1_WN32_18.11.0_A00.txt

Any suggestions? 

Thanks,

Mark

Hi Mark

Basically what Dell-Todd said above...

If that doesn't work (didn't for me)  another way is to go into power management settings > Advanced  and change the settings for Network Adapter, so that when on battery it is set to the same profile as when plugged in (max performance). Note I am only talking about upping the Network Adapter profile, so the effect on battery life should be limited.

Matt