Thanks for the info. I also ran into this problem after upgrading my modem. Speed was good coming from directly from modem and poor coming from a Linksys EA7300 router. Once Smartbyte was deleted, speed test tripled. I know that it affects the speed test but wonder how it affects actual downloads with video content considering Smartbyte is suppose to improve it. Either way, there has to a lot of users who have this issue but may not be aware until they do a speed test!
Yes, I spent all the day trying to understand why the speed on my laptop and desktop is only 20 Mbps. Finally, I uninstalled smartbyte and the speed goes up to 150 mbps 🙂 🙂
Thanks to this thread I just uninstalled SmartByte and now I have 35Mbps instead of 10Mbps
I have spent hours trying to fix this - including ordering a new wifi card.
Intel support tried hard to fix it - but couldn't find the culprit
Dell support just tried to make me spend a lot of money. They had no interest in talking about what the problem could be - and they just told me to send my Inspiron 5758 in for repair.
It would be great if Dell customer support were informed of this issue. It would save your customers time and money
So, I bought an expensive new Dell Gaming PC a couple of months ago. When I get a new PC I always uninstall all the pre-loaded software I'll never use. Ever since I got this machine I've only been pulling 40Mbps on a 100Mbps connection. Every other machine in the house was fine. It wasn't a deal breaker but the internet lag was getting worse and worse. I was going through the Start menu looking for something else and found this SmartByte by happenstance. I googled and the first result was this post. I immediately uninstalled and did a speed test. 120Mbps. Thank you kind stranger.
Hey guys, I just found out on https://www.shouldiremoveit.com/SmartByte-188954-program.aspx 96% of people say KEEP this, and only 4% say remove. Also, this site https://community.talktalk.co.uk/t5/Fibre-Broadband/SmartByte-Diagnostics/td-p/2225699 talks about how dell has added it to something to automatically reinstall if uninstalled. I don't really want to uninstall in case I mess something up, also I don't know if it makes stuff better or worse. Can someone please show me some video or documentation of how it is making stuff worse? I am trying to stream in case you needed to know. Also, it is taking up 30.6 mb of RAM.
***** GUYS I don't know if this is for other people, but my download speed went down a bit, and my upload speed went down a TON when I removed this. Also, I spent 2 hours trying to restore to before removing it, but kept not working until restoring via the restart advanced options mode. I obviously didn't know what I was doing, and wouldn't recommend others uninstalling this unless you are being very careful. If someone can PLEASE tell me what went wrong, and how to fix this mess, that would be great. Thanks! *****
Gave me back my sanity.
I knew it was my PC because it was the only one that had the problem, my kids thought I was going nuts since their PCs were not slow but then again their PCs are not Dell.
Went into "services" and changed SmartByte and Rivet Dynamic Bandwidth to DISABLED.
Thank you for posting this!!! My download speed was 4mbps and when I uninstalled smartbyte it went back to were it should be at 60mbps. Interesting note, when I would test download speed using a VPN I would get the full speed (60mbps).
Wow. I reset Win10 because I couldn't figure out why my fiber net download speed went from 940Mbps to 45. Normal speed resumed until today when it went back down to 11Mbps. I saw SmartByte was installed, then read this thread. UnInstalled it and - bam! - back to 950+ on the downloads. I'll be sure this bloadware doesn't appear again.