jwwalt
1 Nickel

Can't connect to dialup and internet

I have a refurbished Dell 760 Desktop with Conexant USB EX93010 ACF modem#2 (COM5) attached. When I try to connect to my BasicISP.net ISP account, to connect to the internet, PC stalls at "Registering your computer on network" and reports error 720. Have double checked ISP settings- they are same as usded on old computer to send this post. Anyone know what the problem is, please?

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3 Replies
Community Manager
Community Manager

RE: Can't connect to dialup and internet

Hi jwwalt,

Thanks for posting.

Here is some information you may find helpful:  205.175.208.33/.../entry.jsp


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
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jwwalt
1 Nickel

RE: Can't connect to dialup and internet

Forgot to mention I have Windows 10- the URL seems only for vista or older versions. Any ideas for windows 10?  PC says modem is workinng properly but under events says device USB\VID_ 05728&PID+1340\12345678 requires  furthe installation.Jack

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Community Manager
Community Manager

RE: Can't connect to dialup and internet

Unfortunately Dell does not support this system on Windows 10.  You may be able to check with the modem manufacturer to see if they have updated drivers, or you might have to utilize a USB adapter to solve your issue.  http://dell.to/2uCqOgU


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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