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Amicodu
6 Indium

Dell Inspiron 14r 5420 cannot detect wireless adapter

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I scanned many times but it still could not detect any wireless adapter.

And then I tried to uninstall all the adapters and install the latest adapter that I had downloaded from http://www.dell.com/support/drivers/us/en/19/ServiceTag/DV1KDT1   

Both of them I have tired to install and they were successfully unzipped , but when I scanned the network adapters in the Device Manager again, there was no change, everything back again.

And I also got this   

When I clicked it, it became like this 

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8 Krypton

Re: Dell Inspiron 14r 5420 cannot detect wireless adapter

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Amicodu,

 

Sorry for the delay, got a little behind because I was away.

 

I do not see your wireless adapter listed. It may have failed or come loose. If you're under warranty, contact Dell tech Support.

 

If you're not under warranty, the manual can be found HERE and go to page 45.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

8 Replies
Amicodu
6 Indium

Re: Dell Inspiron 14r 5420 cannot detect wireless adapter

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Can anyone help me to solve this?  Is it something wrong with the hardware ?

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8 Krypton

Re: Dell Inspiron 14r 5420 cannot detect wireless adapter

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Amicodu,

 

Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER, if using XP, run an ipconfig /all log and post it back here.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Amicodu
6 Indium

Re: Dell Inspiron 14r 5420 cannot detect wireless adapter

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Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Dell>systeminfo

Host Name:                 DELL-PC

OS Name:                   Microsoft Windows 7 Home Premium

OS Version:                6.1.7601 Service Pack 1 Build 7601

OS Manufacturer:           Microsoft Corporation

OS Configuration:          Standalone Workstation

OS Build Type:             Multiprocessor Free

Registered Organization:   Microsoft

Original Install Date:     07/07/2012, 16:39:50

System Boot Time:          17/12/2012, 07:51:37

System Manufacturer:       Dell Inc.

System Model:              Inspiron 5420

System Type:               x64-based PC

Processor(s):              1 Processor(s) Installed.

                          [01]: Intel64 Family 6 Model 58 Stepping 9 GenuineInt

el ~2501 Mhz

BIOS Version:              Dell Inc.          A03, 04/05/2012

Windows Directory:         C:\Windows

System Directory:          C:\Windows\system32

Boot Device:               \Device\HarddiskVolume2

System Locale:             4409

Input Locale:              en-us;English (United States)

Time Zone:                 (UTC+08:00) Kuala Lumpur, Singapore

Total Physical Memory:     3,965 MB

Available Physical Memory: 1,081 MB

Virtual Memory: Max Size:  7,929 MB

Virtual Memory: Available: 4,226 MB

Virtual Memory: In Use:    3,703 MB

Page File Location(s):     C:\pagefile.sys

Domain:                    WORKGROUP

Logon Server:              \\DELL-PC

Hotfix(s):                 143 Hotfix(s) Installed.

                          [01]: 982861

                          [02]: KB2592687

                          [03]: KB2506143

                          [04]: KB2393802

                          [05]: KB2397190

                          [06]: KB2425227

                          [07]: KB2459268

                          [08]: KB2475792

                          [09]: KB2478662

                          [10]: KB2479943

                          [11]: KB2482122

                          [12]: KB2484033

                          [13]: KB2488113

                          [14]: KB2491683

                          [15]: KB2492386

                          [16]: KB2495523

                          [17]: KB2496898

                          [18]: KB2505438

                          [19]: KB2506014

                          [20]: KB2506212

                          [21]: KB2506928

                          [22]: KB2507618

                          [23]: KB2509553

                          [24]: KB2511250

                          [25]: KB2511455

                          [26]: KB2515325

                          [27]: KB2518869

                          [28]: KB2519736

                          [29]: KB2522422

                          [30]: KB2529073

                          [31]: KB2529825

                          [32]: KB2532531

                          [33]: KB2533552

                          [34]: KB2536275

                          [35]: KB2536276

                          [36]: KB2539635

                          [37]: KB2541014

                          [38]: KB2544893

                          [39]: KB2545698

                          [40]: KB2547666

                          [41]: KB2550648

                          [42]: KB2552343

                          [43]: KB2560656

                          [44]: KB2563227

                          [45]: KB2564958

                          [46]: KB2567680

                          [47]: KB2570947

                          [48]: KB2572077

                          [49]: KB2574819

                          [50]: KB2579686

                          [51]: KB2584146

                          [52]: KB2585542

                          [53]: KB2588516

                          [54]: KB2603229

                          [55]: KB2604115

                          [56]: KB2607576

                          [57]: KB2618451

                          [58]: KB2619339

                          [59]: KB2619497

                          [60]: KB2620704

                          [61]: KB2620712

                          [62]: KB2621440

                          [63]: KB2631813

                          [64]: KB2633952

                          [65]: KB2640148

                          [66]: KB2641653

                          [67]: KB2641690

                          [68]: KB2644615

                          [69]: KB2645640

                          [70]: KB2647518

                          [71]: KB2647753

                          [72]: KB2653956

                          [73]: KB2654428

                          [74]: KB2655992

                          [75]: KB2656356

                          [76]: KB2656373

                          [77]: KB2656411

                          [78]: KB2658846

                          [79]: KB2659262

                          [80]: KB2660075

                          [81]: KB2660649

                          [82]: KB2661254

                          [83]: KB2665364

                          [84]: KB2667402

                          [85]: KB2675157

                          [86]: KB2676562

                          [87]: KB2677070

                          [88]: KB2679255

                          [89]: KB2685811

                          [90]: KB2685813

                          [91]: KB2685939

                          [92]: KB2686831

                          [93]: KB2688338

                          [94]: KB2690533

                          [95]: KB2691442

                          [96]: KB2695962

                          [97]: KB2698365

                          [98]: KB2699779

                          [99]: KB2699988

                          [100]: KB2705219

                          [101]: KB2709162

                          [102]: KB2709630

                          [103]: KB2709715

                          [104]: KB2709981

                          [105]: KB2712808

                          [106]: KB2718523

                          [107]: KB2718704

                          [108]: KB2719177

                          [109]: KB2719857

                          [110]: KB2719985

                          [111]: KB2722913

                          [112]: KB2724197

                          [113]: KB2727528

                          [114]: KB2729094

                          [115]: KB2729452

                          [116]: KB2731771

                          [117]: KB2731847

                          [118]: KB2732059

                          [119]: KB2732487

                          [120]: KB2732500

                          [121]: KB2735855

                          [122]: KB2736233

                          [123]: KB2739159

                          [124]: KB2741355

                          [125]: KB2743555

                          [126]: KB2744842

                          [127]: KB2749655

                          [128]: KB2750841

                          [129]: KB2753842

                          [130]: KB2756822

                          [131]: KB2758857

                          [132]: KB2761217

                          [133]: KB2761226

                          [134]: KB2761451

                          [135]: KB2761465

                          [136]: KB2762895

                          [137]: KB2763523

                          [138]: KB2770660

                          [139]: KB2779030

                          [140]: KB2779562

                          [141]: KB958488

                          [142]: KB976902

                          [143]: KB982018

Network Card(s):           2 NIC(s) Installed.

                          [01]: Atheros AR8162/8166/8168 PCI-E Fast Ethernet Co

ntroller (NDIS 6.20)

                                Connection Name: Local Area Connection

                                DHCP Enabled:    Yes

                                DHCP Server:     172.18.20.1

                                IP address(es)

                                [01]: 172.18.20.15

                                [02]: fe80::a9ac:9801:9e81:6d17

                          [02]: Bluetooth Device (Personal Area Network)

                                Connection Name: Bluetooth Network Connection

                                Status:          Media disconnected

C:\Users\Dell>

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Amicodu
6 Indium

Re: Dell Inspiron 14r 5420 cannot detect wireless adapter

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Sorry, this post was repeated.

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Amicodu
6 Indium

Re: Dell Inspiron 14r 5420 cannot detect wireless adapter

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sorry. This post was repeated.

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8 Krypton

Re: Dell Inspiron 14r 5420 cannot detect wireless adapter

Jump to solution

Amicodu,

 

Sorry for the delay, got a little behind because I was away.

 

I do not see your wireless adapter listed. It may have failed or come loose. If you're under warranty, contact Dell tech Support.

 

If you're not under warranty, the manual can be found HERE and go to page 45.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

Amicodu
6 Indium

Re: Dell Inspiron 14r 5420 cannot detect wireless adapter

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OK. Thank you.

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judedelrio
1 Copper

RE: Dell Inspiron 14r 5420 cannot detect wireless adapter

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Hi! I too have the same problem. can you post that link again? i can't seem to open. Much aapreciated!

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