Help with my 2WIRE Home Portal

Question

The green lights are all on, I can access the internet anywhere, except on my computer. I have the DSO problem my spybot picks up, and i thought it had to do with this problem, but apparently it isnt. Its been a month and for some reason, the red icon on my help desk is gray, and it says my home portal is not activated. Dont know what to do. my connection is fine. One day, all of a sudden while i was running my virus scan on my Norton, the Home Portal just turned gray and cant access IE. Anyone have any ideas what the problem might be?

Melkor20 · Answer

Al least someone tell me on what forum is this question appropriate.

Melkor20 · Answer

please?

djspinrite · Answer

First, power cycle the 2wire. Second, remove the 2wire software. Third, make sure you have a valid IP address. Then try to ping the 2wire (should be your default gateway address from your IP info). If you can ping the 2wire then try to ping a website. If that is successful then your computer is doing what it is supposed to and then you will be probably reinstalling IE.

Hailo13 · Answer

Post the model number of your 2wire Gateway (4-digit number usually followed by 2 letters. It's at the bottom of your 2wire).   Try to disable the Norton Anti-virus then try to connect. If you're using a 2wire (2700, 2701, 1800, 1701), access the user interface through 192.168.1.254. And 172.16.0.1 for older models and click on 'run system setup wizard'.

hocky98 · Answer

In my experience the 2wire wifi are weak. I also could not connect with the 2wire wifi I have so I went to go get anorher wifi access point. It turns out my laptop can connect just fine.

Networking, Internet, & Bluetooth

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