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Internet Connection
I have a dell wireless 1397card. Having problems connecting to internet. I am able to connect to wireless network but no internet connection. It has worked successfully all times before (2 years) but now will not connect. Only troubleshoot suggestion is to power down router but issue is that every other wireless device will connect. No changes on the computer but no connection. Suggestions
aurie
5 Posts
0
August 19th, 2012 07:00
I'm having this same problem now.. mine's a Dell Wireless 1703
bought the dell XPS 8500 in June, been working fine till today, all the sudden I have no internet access. It connects, but no internet access.
Trouble shoot does the check, resets and asks me to disable firewall. Tried it, no difference. I have even rebooted my modem. Nothing for the Dell.
Every other device at home works i.e. other PCs, smartphones, etc. I have to use another laptop now to get online help.
What's up, Dell???
And today's a public holiday here, no calls will be entertained.
I just bought this thing in June and I ran the warranty check, the site says out of warranty?!? what the hell?!?! I can't even EMAIL for support now!
doraem66
6 Posts
0
August 19th, 2012 08:00
Me too, out of sudden today cannot access to internet. gateway is connected but not to internet. even mobile broadband toggle also dont work. I also bought in june and they also say out of warranty!!
aurie
5 Posts
0
August 19th, 2012 09:00
i ordered mine during the IT fair.
yours too??
if this is a Dell problem, then i won't try and mess around with the system in case i make more problems :/
dohhh..... so, what now, we have to wait till tuesday???
doraem66
6 Posts
1
August 19th, 2012 10:00
My issue had solved!
Culprit could be the recent update of realtek.
I restore in safe mode and now all works fine.
yes2mi
2 Posts
0
August 19th, 2012 10:00
I am having the same trouble. I had to run a system restore. Once I did that, I was able to connect to the Internet again. I am running McAfee Security. There seems to be some conflict between Dell computers and one of the latest McAfee updates. As soon as the update installs, I can't connect to the Internet. I'm still trying to resolve the issue, checking these forums, etc. Also, I am trying to block the McAfee update from installing AGAIN until I can find a solution--or DELL and McAfee get their act together.
aurie
5 Posts
1
August 19th, 2012 10:00
i just did the system restore too and can get online now :D
have switched off my mcafee automatic updates too, just in case...
aurie
5 Posts
0
August 19th, 2012 10:00
now the next issue is the warranty! *looks for another relevant thread*
aurie
5 Posts
0
August 19th, 2012 10:00
omigosh.. sigh.. i use mcafee too :/
i don't like the idea of doing system restore as i dont back up often and i dont know what data i'll "lose" if i restore...
what happens if i uninstall mcafee? :P heh.... use something else perhaps...
sondancia
2 Posts
0
August 19th, 2012 11:00
call mcafee...fixed it for me. They're overflowing with calls because of issue. Updates are culprits.
PudgyOne
9 Legend
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30.3K Posts
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August 19th, 2012 11:00
Rodnccd,
Start, control panel, device manager, network, double click on Dell Wireless 1397 WLAN Half Mini Card, click on advanced. Look for antenna diversity. Change it from Auto to Aux.
Also click on the power management tab and uncheck the box, allow the computer to turn off this device to save power.
Rick
ericmia
2 Posts
0
August 19th, 2012 14:00
I did what you suggested and here is he ipconfig
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Mia's>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Mias-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : DW1503 Wireless-N WLAN Half-Mini Card
Physical Address. . . . . . . . . : E0-06-E6-2A-D2-72
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::f9f8:7b9:50c5:3d9c%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.69(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, August 19, 2012 1:04:07 PM
Lease Expires . . . . . . . . . . : Sunday, August 19, 2012 6:09:36 PM
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 316671718
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-6E-8A-B5-24-B6-FD-55-CD-97
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 24-B6-FD-55-CD-97
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{CD82E11D-37EC-4D4C-B5EE-D2E3821D2E0C}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{C32BE13D-A142-46D7-AA09-16E8661D7A62}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Users\Mia's>
I had connectivity till I transferred though the network from my old computer using easy transfer, I rebooted and have not been able to get on the internet since.
ericmia
2 Posts
0
August 19th, 2012 14:00
Just uninstalled my mcafee and everything works, downloading a different anti virus
PudgyOne
9 Legend
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30.3K Posts
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August 19th, 2012 15:00
ericmia,
Glad you got it working! :emotion-21: Thanks for posting back. Heard there was an McAfee Update that caused the connection problems.
Take care,
Rick
Rodnccd
2 Posts
0
August 20th, 2012 02:00
Hi
Thanks for the responses. I did a system restore as suggested by several and it worked. I too have McAfee, so maybe the problem was there.
bcgig
1 Message
0
August 25th, 2012 07:00
Had the same issues with internet connection suddenly gone after it had worked a few hours earlier. Removed McAfee, rebooted, and internet connection is back working - yay! McAfee needs to fix the issue!