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EMBell08
1 Copper

Media Disconnected, I'm lost.

Hi,

My mother went to connect to the internet last night but her computer would not connect to our home wireless network. I've tried all of the troubleshooting methods prompted by her computer, but with no success. I pulled up her computers information and noticed that it said the media was disconnected. I tried to turn the wifi on and off on her computer (f2), but the red X remained on the connection icon. I'm at a loss for how to fix this. The other computers in our home are connected, just not hers. I'd greatly appreciate any help you can offer to help fix this problem.


Host Name:                 OWNER-PC
OS Name:                   Microsoftr Windows VistaT Home Premium
OS Version:                6.0.6001 Service Pack 1 Build 6001
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          Owner
Registered Organization:  
Original Install Date:     12/28/2008, 8:27:24 AM
System Boot Time:          7/19/2013, 12:24:13 AM
System Manufacturer:       Dell Inc.
System Model:              Inspiron 1545                  
System Type:               X86-based PC
Processor(s):              1 Processor(s) Installed.
                           [01]: x64 Family 6 Model 15 Stepping 13 GenuineIntel ~2161 Mhz
BIOS Version:              Dell Inc. A02, 11/17/2008
Windows Directory:         C:\Windows
System Directory:          C:\Windows\system32
Boot Device:               \Device\HarddiskVolume3
System Locale:             en-us;English (United States)
Input Locale:              en-us;English (United States)
Time Zone:                 (GMT-05:00) Eastern Time (US & Canada)
Total Physical Memory:     3,034 MB
Available Physical Memory: 2,030 MB
Page File: Max Size:       6,270 MB
Page File: Available:      5,001 MB
Page File: In Use:         1,269 MB
Page File Location(s):     C:\pagefile.sys
Domain:                    WORKGROUP
Logon Server:              \\OWNER-PC
Hotfix(s):                 218 Hotfix(s) Installed.
                           [01]: {AC76BA86-7AD7-0000-2550-7A8C400A1014} -   
                           [02]: {8B2F38F1-6D3C-4D87-AD2F-954AF6942800}
                           [03]: 944036
                           [04]: KB2079403
                           [05]: KB2141007
                           [06]: KB2158563
                           [07]: KB2160329
                           [08]: KB2183461
                           [09]: KB2207566
                           [10]: KB2281679
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                           [218]: 940157
Network Card(s):           2 NIC(s) Installed.
                           [01]: Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
                                 Connection Name: Local Area Connection
                                 Status:          Media disconnected
                           [02]: Dell Wireless 1397 WLAN Mini-Card
                                 Connection Name: Wireless Network Connection
                                 Status:          Media disconnected

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3 Replies
Moderator
Moderator

Re: Media Disconnected, I'm lost.

Hi EMBell08,

I see that you have old BIOS installed on the computer. I would suggest you to update the BIOS from the BIOS section and the Wireless card driver from Network section for issue resolution.

http://dell.to/ZaQuel

Please let me know if this helps.

0 Kudos
EMBell08
1 Copper

Re: Media Disconnected, I'm lost.

Since I am unable to connect to the internet, how do I update the BIOS and the Wireless card driver? I am using my own computer right now and I read in a post that I could download it to a USB and then install it on my mothers computer. However, my laptop is a Toshiba and when I went to try and download the driver to a USB, it did not give me that option. I am worried about downloading it onto my computer since it is not a Dell. Can you please advise?

0 Kudos
Moderator
Moderator

Re: Media Disconnected, I'm lost.

Hi EMBell08,

I would suggest you to download the both the drivers on the Toshiba system by inserting the service tag in the link below and then transfer it to Dell system using the USB drive and install the drivers.

http://dell.to/ZaQuel

Please let me know if this helps.

0 Kudos